Help Desk Support Technician

At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for 110 years, and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world!

We are currently seeking motivated Help Desk Support Technician to provide top-notch technical support to end-users of all levels. This is a great entry level opportunity.   This is an onsite position in our Baltimore, MD office.

Why Join WRA?

As a Help Desk Support Technician, you'll have the opportunity to gain valuable experience in the IT field while delivering the highest level of customer service and support. You'll be responsible for assessing problems quickly and responding with attention to detail, supporting a wide range of software and hardware issues, and researching and resolving IT issues while working independently and taking initiative.

Responsibilities :

• Exceptional Customer Service : Exceed customer expectations by providing timely and professional solutions.
• Technical Skills : Evaluate complex problems and respond promptly with attention to detail.
• Timely Response : Address customer calls courteously and efficiently.
• Technical Support : Assist users with Windows 11, Microsoft 365 and MS Office Products, Teams, Apple iOS, and other applications.
• Proactive Issue Resolution : Identify and resolve issues before they escalate.
• System Setup : Configure computer systems to meet user needs.
• Asset Management : Maintain accurate inventory records.
• Coordinate with vendors : Ensuring prompt resolution of defective product issues and provide necessary support to customers.
• Help Desk ticketing : Capture and update tickets regularly, keeping the end users informed, capturing detailed information of resolutions.
• Light Travel : Travel as needed to provide on-site support at branch offices.

Job Requirements :

Solid knowledge of Windows 11 desktop operating systems, including installation, configuration, and troubleshooting.

Physical Requirements :

Benefits :

WRA recognizes that employees play an important role in its success. Our commitment to full-time employees is reflected in the comprehensive benefits package we offer :

WRA is an equal opportunity / affirmative action employer and complies with all applicable anti-discrimination laws.

The expected compensation range for this position is $22.00 - $27.00 per hour.  This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and / or experience.

Applicants must be currently authorized to work in the United States on a full-time basis  without the need for employment-based visa sponsorship now or in the future. WRA will not sponsor applicants for U.S. work visa status for this opportunity. (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Position# : 2867