Fraud Investigator

Senior Fraud, Client Svc & Prod Supt Consultant Wisely Card Product

ADP is hiring a Senior Fraud Consultant for the Wisely Card Product in our Employee Financial Solutions organization. The Senior Fraud Analyst serves as a technical expert and investigative resource for the Wisely Card product. This role is responsible for in-depth analysis of complex fraud cases, advanced data analysis and reporting, and providing consultative support to internal teams and external partners. The ideal candidate will leverage strong Excel skills and investigative expertise to resolve issues, improve processes, and support operational excellence.

Responsibilities

• Conduct in-depth investigations of complex fraud cases, using advanced analytical and investigative techniques
• Utilize strong Excel skills for data analysis, reporting, and metrics to identify trends and support business decisions
• Assist with developing, implementing, and optimizing fraud rules (including Feedzai) in collaboration with vendors and internal stakeholders
• Provide second-tier support and subject matter expertise to internal teams and external partners
• Develop and maintain reports, dashboards, and presentations to communicate findings and recommendations
• Collaborate with vendors and internal stakeholders to optimize fraud prevention strategies and resolve issues
• Identify process gaps and propose solutions to enhance fraud detection and mitigation
• Support compliance initiatives, audits, and regulatory reporting as required
• Communicate effectively with senior leaders to provide updates and recommendations
• Mentor colleagues and share best practices in fraud investigation and analytics
• Act as a resource for project-oriented assignments and cross-functional initiatives

Requirements

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include :