Senior Manager, Digital Renewals

A company is looking for a Sr. Manager, Digital Renewals.

Key Responsibilities

Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals

Lead, develop, and inspire a team responsible for 1 : 1 and scaled renewal motions

Collaborate with cross-functional teams to optimize the digital renewal journey and drive improved retention and expansion

Required Qualifications

7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success

3+ years of people management experience, including managing managers and scaling teams

Deep experience with digital commerce or self-service renewal workflows

Track record driving measurable improvements in renewal rates and customer lifecycle performance

Strong analytical and process optimization skills, with experience using CRM and digital tools