Assistant Director of Food & Beverage

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach's only luxury hotel, restoring one of California's most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

Job Description

• Supervise the daily operation of all Food & Beverage venues, including restaurants, bars, lounges, banquets, and In-Room Dining.
• Coordinate front-of-house service standards and maintain seamless collaboration with culinary, stewarding, and banquets teams.
• Monitor service quality, product presentation, cleanliness, and adherence to health and safety standards.
• Conduct daily walk-throughs to evaluate readiness, atmosphere, and brand presentation in all venues.
• Support outlet managers with staffing, scheduling, floor coverage, and operational adjustments during peak service periods.
• Support the Director of F&B in budget preparation, forecasting, and monthly P&L analysis for all outlets.
• Monitor and control beverage and labor costs, maintaining target GOP and efficiency benchmarks.
• Conduct menu and beverage program analysis (sales mix, contribution margins, guest preferences) to identify profit opportunities.
• Review pricing strategies and coordinate with culinary and beverage teams on cost control initiatives.
• Assist in tracking competitor activity and local market trends to ensure strategic positioning of Fairmont Breakers' venues.
• Lead, coach, and mentor outlet managers and service teams to uphold Fairmont standards of gracious, anticipatory service.
• Support recruitment, onboarding, and performance management processes within the F&B division.
• Conduct regular service training sessions and pre-shift briefings emphasizing sequence of service, upselling, and guest engagement.
• Develop leadership pipeline within front-of-house management ranks through coaching and cross-training opportunities.
• Promote a positive, inclusive work culture built on accountability, teamwork, and professional growth.
• Maintain strong presence in all venues during service periods, engaging with guests and resolving service challenges promptly.
• Monitor guest satisfaction scores, social media reviews, and direct feedback to identify areas for improvement.
• Lead guest recovery efforts in partnership with outlet managers, ensuring follow-up and retention strategies are implemented as well as responding to guest reviews online.
• Work with Marketing and PR to roll out promotional events, activations, and collaborations that elevate guest engagement.
• Partner with culinary and beverage teams to align menu narratives, wine programs, and cocktail identity with brand storytelling.
• Ensure Silverware POS, OpenTable, and related systems are optimized, updated, and used consistently across all outlets.
• Ensure all comps, voids and discounts are properly applied, accounted for and signed off by management and updated in the "Daily Operating Packet"
• Review daily revenue reports, cover counts, and labor productivity results to identify performance trends.
• Maintain and update outlet SOPs, sequence of service standards, and operational checklists.
• Ensure compliance with all Fairmont policies, safety procedures, and local health regulations.
• Act as Division Head in the absence of the Director of Food & Beverage.

Qualifications

Additional Information

What is in it for you :

Accor is proud to be an Equal Opportunity Employer EOE / M / F / V / D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.