ServiceNow Developer@ Nashville, TN(Remote)

All Openings

https : / / www.jobshorn.com / company / sohanit-inc / jobs

Job Title

ServiceNow Developer

Location

Nashville, TN

Duration

12+ Months

Experience

12+ years

Job type

C2C, W2, 1099

Interview type

Skype or Phone

Rate

DOE / If your experience and skills match call us immediately for submission

Job Description

We are looking for a ServiceNow Developer with strong expertise in Customer Service Management (CSM) and / or Public Sector Digital Services (PSDS) . This role will focus on designing, configuring, and delivering solutions that improve citizen services, streamline case management, and support digital transformation initiatives in the public sector.

Key Responsibilities

• Solution Design & Development

Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.

• Develop workflows, case lifecycles, business rules, and integrations with external government systems.
• Build portals and self-service experiences tailored for citizens and government staff.
• Implementation & Delivery

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Implement proactive service delivery features to improve citizen engagement and transparency.
• Ensure scalability, maintainability, and compliance with government standards.
• Integration & Support

Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.

• Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
• Maintain documentation of configurations, customizations, and processes.
• Governance & Best Practices

Adhere to ServiceNow development standards and coding best practices.

• Ensure compliance with public sector security, accessibility, and data privacy regulations.
• Participate in code reviews and contribute to continuous improvement initiatives.

Skills & Qualifications

• Hands-on experience with ServiceNow CSM and / or PSDS modules.
• Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
• Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
• Experience with platform security, including user access management and compliance.
• Experience with Service Portal development and UI / UX customization.
• 3+ years of ServiceNow development experience.
• Experience integrating ServiceNow with third-party applications (REST / SOAP APIs).
• ServiceNow platform upgrades and health scans are a plus.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Experience in Agile / Scrum environments.
• Knowledge of public sector service delivery models and citizen engagement strategies.