Talent.com
Collections Representative
Collections RepresentativeAdvocate Aurora Health • Charlotte, NC, United States
[error_messages.no_longer_accepting]
Collections Representative

Collections Representative

Advocate Aurora Health • Charlotte, NC, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Department : Status :

Full time

Benefits Eligible : Yes

Hou rs Per Week : 40

Schedule Details / Additional Information :

This Position is fully remote.

  • An enterprise job can be hired in either the MW or SE regions.
  • The hired candidate must live within the agreed states as outlined for each specific market :

Southeast teammates

The Charlotte-Mecklenburg Hospital Authority dba Atrium Health : AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT, WA

  • Atrium Health Wake Forest Baptist : FL, GA, NC, VA, PA and SC only
  • Atrium Health Navicent : GA only
  • Atrium Health Floyd : AL and GA only
  • No preauthorized exceptions
  • Midwest or Enterprise teammates
  • Can only be recruited and hired from the following states : AK, AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

    Pay Range

    $22.50 - $33.75

    Major Responsibilities :

  • Responsible for continued follow-up on all assigned accounts in order to obtain high cash flow until the account is either paid / resolved, the work standard complete and the account can be referred to a collection agency or is deemed uncollectable.
  • Contacts patients, employer, insurance companies and government agencies either by telephone or mail in order to expedite payment.
  • Establishes effective working relationship with patients, collection agencies, vendors and internal departments to effectively resolve account issues.
  • Handles patient, internal department, third party agency, vendor requests / inquiries and complaints in regards to bad debt collection process. Resolves patient complaints concerning billing and collection functions using good human relations skills and sound credit procedures.
  • Interprets insurance verification, billing, follow-up, collection and legal information provided for each patient account to accurately resolve patient questions and account issues. Effectively documents all accounts in regard to why the account has been opened, process documentation and actions taken to resolve outstanding issues.
  • Handles the accounting of settlement offers, vendor remits, and cash posting issues related to bad debt accounts. Responsible for learning, understanding, and performing actions in all patient billing systems, both past and present, to assure proper handling of all bad debt accounts.
  • Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods.
  • Maintains and reconciles records of placements to third party agencies. Reconciles differences between bad debt balances and third party records.
  • Watches for trends in agency or patient billing issues and alerts management.
  • Work Schedule :

    Monday, Tuesday, Thursday : 8 : 00am-5 : 30pm

    Wednesday : 9 : 00am-5 : 30pm

    Friday : 8 : am-4 : 30pm

    Licensure, Registration, and / or Certification Required :

  • None Required.
  • Education Required :

  • High School Graduate.
  • Experience Required :

  • Typically requires 2 years of experience in insurance processing, collections, or customer service.
  • Knowledge, Skills & Abilities Required :

  • Proficiency in Microsoft Office Suite, as well as the ability to quickly learn new systems and processes.
  • Excellent oral and written communications skills.
  • Proven negotiation skills.
  • Ability to quickly review information and make decisions.
  • Flexibility to work special projects and new job assignments as business needs dictate.
  • Medical insurance billing, account, and / or legal process knowledge.
  • Physical Requirements and Working Conditions :

  • Must be able to sit the majority of the workday.
  • Occasionally lifts up to 10 lbs. when moving / lifting manuals and binders.
  • Exposed to a normal office environment.
  • Operates all equipment necessary to perform the job.
  • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

    Our Commitment to You :

    Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including :

    Compensation

  • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and / or training
  • Premium pay such as shift, on call, and more based on a teammate's job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance
  • Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • About Advocate Health

    Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

    [job_alerts.create_a_job]

    Collection Representative • Charlotte, NC, United States

    [internal_linking.related_jobs]
    Collections Specialist

    Collections Specialist

    BrightSpeed • Charlotte, NC, United States
    [job_card.full_time]
    We have an exciting opportunity for a Collections Specialist to join our growing team! As a Collections Specialist, you will report directly to the Manager, Collections & Disputes.You will be respo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. Collections Specialist (remote)

    Sr. Collections Specialist (remote)

    First American Financial Company • Fort Mill, SC, United States
    [filters.remote]
    [job_card.full_time]
    ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry.ServiceMac is focused on providing superior technology, products, and service...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Treasury Management Sales Representative - Charlotte, NC

    Treasury Management Sales Representative - Charlotte, NC

    First National Bank of Pennsylvania • Charlotte, NC, United States
    [job_card.full_time]
    Make a difference - for us and for your future.Treasury Management Sales Representative 1.Treasury Management Sales Manager. This position is primarily responsible for the sale of Treasury Managemen...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Collection Specialist

    Collection Specialist

    Atlas Copco Compressors LLC -North America Customer Center • Rock Hill, SC, United States
    [job_card.full_time]
    Collect on customers' accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.Handle incoming calls and emails from customers regarding their invoices, includi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Collections analyst

    Collections analyst

    Randstad • Charlotte, NC, United States
    [job_card.permanent]
    Randstad Strategic Accounts is looking for a business professional with a knowledge and proficiency working in the banking industry. We have a role that we are looking to fill for a contract positio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Accounting Manager

    Accounting Manager

    Vaco by Highspring • Claremont, NC, US
    [job_card.permanent]
    Reporting to the VP of Finance, the Accounting Manager will lead the day-to-day financial accounting and administrative activities with functional responsibility over the general ledger, accounts p...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Delivery - Receive 100% of Customer Tips

    Restaurant Delivery - Receive 100% of Customer Tips

    DoorDash • Statesville, NC, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Collections Specialist

    Collections Specialist

    South Carolina Staffing • Fort Mill, SC, US
    [job_card.part_time]
    At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner.They provide consultative solutions for repayment of loans, improving the customer's financ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Collections Specialist

    Collections Specialist

    Evergreen Residential Holdings, LLC • Charlotte, NC, United States
    [job_card.full_time]
    Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors.We are committed to chang...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Collections and Deductions Analyst

    Collections and Deductions Analyst

    AmerisourceBergen Corporation (Cencora) • Fort Mill, SC, United States
    [job_card.full_time]
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Compliance Business Oversight Manager - Collections

    Senior Compliance Business Oversight Manager - Collections

    New Jersey Staffing • Charlotte, NC, US
    [job_card.full_time]
    Work Location : Charlotte, North Carolina, United States of America Hours : 40 Pay Details : $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities to all c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Collections and Deductions Analyst

    Collections and Deductions Analyst

    Cencora • Fort Mill, SC, United States
    [job_card.full_time]
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Credit & Collections Representative

    Credit & Collections Representative

    Sunbelt Rentals • Charlotte, North Carolina, United States
    [job_card.full_time]
    Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Collections Specialist (remote)

    Collections Specialist (remote)

    First American • Fort Mill, SC, US
    [filters.remote]
    [job_card.full_time]
    ServiceMac Collections Specialist.ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Collections Specialist - $17 / hour

    Remote Collections Specialist - $17 / hour

    BCA Financial Services • Charlotte, NC, US
    [filters.remote]
    [job_card.full_time]
    Remote Position - Actively Hiring.If you thrive in a fast-paced environment, where you can be solution driven, provide exceptional customer service, all while being rewarded and recognized for your...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Domestic Collections Coordinator

    Domestic Collections Coordinator

    CRG • Charlotte, NC, United States
    [job_card.permanent]
    Domestic Collections Coordinator.Our Transportation and Logistics client, with an annual revenue of nearly $80 million, has generated consistent growth through expansion, acquisition, and innovatio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Representative

    Customer Support Representative

    VirtualVocations • Charlotte, North Carolina, United States
    [job_card.full_time]
    A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Collections Specialist

    Collections Specialist

    Driven Brands • Charlotte, NC, United States
    [job_card.full_time]
    Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A / C®, Auto G...[show_more]
    [last_updated.last_updated_30] • [promoted]