Talent.com
Head of Field Service
Head of Field ServiceGEA • Hudson, New Hampshire, USA
Head of Field Service

Head of Field Service

GEA • Hudson, New Hampshire, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Responsibilities / Tasks

GEA Group founded in Germany in 1881 is a global leader in engineering solutions serving industries such as food and beverage pharma dairy and more. With over 18000 employees worldwide and a strong U.S. presence since 1929 GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA were not just building equipment were building lasting careers with an average employee tenure range from 8 years reflecting the strong culture growth opportunities and support we provide.

  • Start strong Medical dental and vision coverage begins on your first day
  • Recharge and refresh Enjoy 12 paid holidays including a flexible floating holiday and 136 hours of PTO to relax or explore
  • Invest in your future A 7% 401(k) employer match helps grow your retirement savings faster
  • Keep learning Take advantage of tuition reimbursement to further your education or skillset
  • Live well Our wellness incentive program rewards healthy habits
  • Get support when you need it Access to a confidential Employee Assistance Program for personal or professional guidance
  • Save smart Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

The typical base pay range for this position at the start of employment is expected to be between $90000 - $125000 per year plus bonus. GEA Group has different base pay ranges for different work locations within the United States.

The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons. You may be eligible for additional rewards such as a discretionary bonus (based on eligibility) and / or equity awards.

Job Summary :

Managing the day-to-day operations of the Field Service group responsible for delivering the best possible service in the most efficient and cost-effective manner to the GEA LPT NAM customer base. The role ensures the team operates effectively while maintaining high standards of service customer satisfaction and operational efficiency. This position is open to working remote or onsite at our Hudson Wisconsin location.

Key Responsibilities :

  • Drive Field Service Engineers and other team members to implement departmental and company goals and objectives.
  • Provide adaptive coaching and development to build and maintain a strong team of field service engineers and back-office personnel.
  • Build a strong collaborative network within the GEA LPT NAM organization including manufacturing sites and the sales organization.
  • Effectively resolve problems and diffuse service breakdown situations (Red Flags) in a diplomatic and efficient manner both internally and externally.
  • Focus on continuous process improvement and operational efficiency.
  • Prioritize team duties to ensure the highest level of utilization.
  • Promote GEA LPT products including spare parts paid service and equipment upgrades / retrofits.
  • Arrange partnership agreements with Key Customers to provide value assurance solutions tailored to their needs.
  • Establish strong long-lasting customer relationships with Key Customers.
  • Participate in the development quoting sales and negotiation of service level agreements.
  • Ability to manage a team across multiple locations.
  • Your Profile / Qualifications

    Educational Background :

  • Bachelors degree in Mechanical or Food Science Engineering
  • Professional Knowledge and Experience :

  • 1015 years of experience in a relevant field or industry.
  • Focus on service management in a capital goods business or related technical field.
  • Extensive prior customer interaction.
  • Sales experience and prior P&L responsibility.
  • Experienced with computer systems including MS Office databases MS Axapta SAP or other relevant ERP systems.
  • Other Skills & Competencies :

  • Demonstrated commitment to high professional ethical standards and a diverse workplace.
  • Integrity credibility and a strong commitment to the companys mission.
  • Active interest in learning and contributing to the team.
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Ability to operate effectively in a fast-paced collaborative environment.
  • Excellent management skills with a collaborative work style and commitment to results.
  • Ability to challenge and debate issues while considering multiple perspectives.
  • Persuasive with strong attention to details and facts.
  • Effective delegation of responsibilities.
  • High curiosity and willingness to learn about all aspects of the job and industry.
  • Ability to predict and anticipate future opportunities and challenges creating solutions in advance.
  • At GEA we dont just offer jobs we offer opportunities to thrive grow and make an impact.

    #engineeringforthebetter

    Please note : This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.

    GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed accepted and are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

    Did we spark your interest

    Then please click apply above to access our guided application process.

    Required Experience :

    Director

    Key Skills

    Marketing & Promotions,Attorney At Law,Jni,Airlines,Art

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Yearly Salary Salary : 90000 - 125000

    [job_alerts.create_a_job]

    Field Service • Hudson, New Hampshire, USA

    [internal_linking.similar_jobs]
    Head of Growth

    Head of Growth

    Flexcompute Inc. • Watertown, MA, US
    [job_card.full_time]
    Flexcompute is redefining the future of hardware engineering by making hardware innovation as easy as software.Our Aero Intelligence platform unifies GPU-native CFD, AI-driven geometry automation, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Solution Engineering

    Head of Solution Engineering

    TechBiz Global GmbH • Morocco, 01, MA
    [job_card.full_time]
    At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.If you're looking for an exciting opportunity to grow in an innovative environment, this could be the p...[show_more]
    [last_updated.last_updated_30]
    Head of Market Access & Trade

    Head of Market Access & Trade

    NEUROTECH U S A • Needham Heights, MA, US
    [job_card.full_time]
    Neurotech Pharmaceuticals, Inc.Cumberland, RI and Needham, MA, within the realm of Greater Boston’s vast biotechnology landscape. Since our inception more than 20 years ago, our focus has been...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Principal Engineer

    Principal Engineer

    Constellation Energy • Methuen, MA, US
    [job_card.full_time]
    As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose : accelerating the transition to a carbon-free future. We have been the leader in clean ener...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Paper Machine Services

    Director of Paper Machine Services

    Jobot • Watertown, MA, US
    [job_card.permanent]
    This Jobot Job is hosted by : Craig Rosecrans.Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary : $160,000 - $205,000 per year.We are seeking...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Sales & Trading

    Head of Sales & Trading

    DataAnnotation • MA, United States
    [job_card.full_time] +1
    We are looking for a Head of Sales & Trading to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Intermediate Field Service Engineer

    Intermediate Field Service Engineer

    Munters • MA, United States
    [job_card.full_time]
    Munters is a global leader in climate solutions for mission-critical processes.We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Engineer

    Field Service Engineer

    Mycronic USA • Tewksbury, MA, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Are you looking for professional work experience? Do you want to be part of an organization on the cutting edge of technology?. We're looking for talented people to join our motivated and friendly t...[show_more]
    [last_updated.last_updated_30]
    Head of AI Enablement and Automation

    Head of AI Enablement and Automation

    The RMR Group LLC • Newton, MA, United States
    [job_card.full_time]
    Head of AI Enablement and Automation.Join our team as Head of AI Enablement and Automation and play a pivotal role in driving artificial intelligence and automation initiatives across our diversifi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician I

    Field Service Technician I

    Canon U.S.A., Inc. • Dedham, MA, US
    [job_card.full_time]
    If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know y...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Licensure Services

    Director of Licensure Services

    Southern New Hampshire University • Manchester, NH, United States
    [job_card.full_time]
    Reporting to the AVP of Academic Quality and Accreditation, you will oversee and provide support to all licensure and certification programs at the University. You will coordinate across multiple pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Deal Desk

    Head of Deal Desk

    Similarweb • Burlington, MA, US
    [job_card.full_time]
    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of custo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Reliability

    Head of Reliability

    Blue Water Autonomy • Lexington, Massachusetts, United States, 02420
    [job_card.full_time]
    We are an early-stage, maritime defense technology startup backed by top tier investors.Our team is designing and building autonomous and highly producible ships that can serve multiple missions on...[show_more]
    [last_updated.last_updated_30]
    Head of Marketing (Robotics)

    Head of Marketing (Robotics)

    Tutor Intelligence • Watertown, MA, US
    [job_card.full_time]
    We understand that general purpose and generally intelligent robots are going to be built in our lifetimes.Not content to sit on the sidelines, we work efficiently towards this goal by combining hu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    General Manager

    General Manager

    Element Materials Technology • Acton, MA, United States
    [job_card.full_time]
    Element has an opportunity for a.In this role, you will be responsible for driving operational excellence, fostering colleague engagement, and delighting our customers. Reporting to the Division Dir...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Loyalty

    Head of Loyalty

    WS Development • Chestnut Hill, MA, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are seeking a tenacious entrepreneur who is dynamic and strategic and wants to build and scale.WS Development portfolio, but is also positioned to become a scalable, standalone business well out...[show_more]
    [last_updated.last_updated_30]
    Director of Patient Service

    Director of Patient Service

    Sobi • Waltham, MA, US
    [job_card.full_time]
    Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply.Rarely do candidates...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of FP&A

    Head of FP&A

    MathWorks • Natick, MA, United States
    [job_card.full_time]
    MathWorks offers a hybrid work model that lets staff split time between office and home.The Head of FP&A is a critical leader shaping the company’s growth strategy globally through data‑driven insi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]