Service Desk AnalystVirtualVocations • Odessa, Texas, United States
Service Desk Analyst
VirtualVocations • Odessa, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Service Desk Analyst (100% Remote).
Key Responsibilities :
Resolve password, MS Office, and Windows issues at Level 1
Monitor and manage Service Desk queues
Escalate and track tickets per SLA
Required Qualifications :
Bachelor's degree in a relevant field or equivalent experience
3+ years of experience in 1st tier IT help desk support, preferably in Healthcare or Hospital environments
Familiarity with EDP applications and data processing
Ability to work independently and across locations / shifts
[job_alerts.create_a_job]
Service Desk Analyst • Odessa, Texas, United States
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