Delivery Station Customer Service Associate, DSL

At Amazon our mission is to be Earths most customer-centric company. To achieve this goal we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate you will help improve the customer experience by providing in station real-time hands-on support to ensure our customers receive their packages on time as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces.

Key job responsibilities

As a Delivery Station Customer Service Associate you will be responsible for :

Communicating with customers directly in-person in addition to communicating via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing grammatically correct concise and accurate written responses to customer issues

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible Full-Time (40 hours per week) schedule

Performing the following tasks with or without reasonable accommodation

Carry lift push and pull up to 49 pounds

Frequently push pull squat bend and reach

Stand and walk during shifts lasting up to 12 hours

Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

A day in the life

Youll be based at one of our last-mile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Our mission is to be Earths most customer-centric company and few departments have as direct an impact on that mission as our Customer Service team. Were an inclusive team who empower and look after our people so they have the time and energy to focus on our customers happiness. Our goal is to reduce customer effort every way we can helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers most complex issues. Within Customer Service there are opportunities in process improvement customer experience data analysis and customer retention. The CS team is always looking for ways to make Amazons customer service even better and we need excellent people to make that happen.

• High School diploma or equivalent
• Experience in customer service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers data base searching and instant messenger tools.
• Bachelors degree
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency in verbal and written communication skills
• Experience working on a merchandising / brand ambassador team for a nationally recognized consumer brand.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34900 / year in our lowest geographic market up to $62400 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Required Experience :

IC

Key Skills

Catering,Asset,Corporate Finance,Environmental Science,Linux Administration

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1

Yearly Salary Salary : 34900 - 62400