Warranty Tech Service Administrator

POSITION SUMMARY :

The Warranty / Technician Service Administrator responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products.

ESSENTIAL FUNCTIONS :

Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores.

Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation.

Assists TMG Customer Relations, Parts and Advocacy personnel as required.

ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE / QUALIFICATIONS :

• Preferred Degree : Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing

KNOWLEDGE, SKILLS, AND ABILITY

Strong computer system aptitude with proficiency in MS Outlook

Excellent verbal and written communication skills

Experience servicing recreational boats, trailers, propulsion units and related optional equipment

Good organization skills and able to handle multiple tasks

Excellent customer service skills

Ability to analyze, recommend and take action

TRAVEL REQUIREMENTS :

PHYSICAL REQUIREMENTS :

Regular computer work, and sitting

Occasional walking, standing, and lifting up to 50lbs

INDEPENDENT JUDGEMENT :

Full Time Benefits Summary :

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

White River Marine Group