Team Leader

Description

The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the  restaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will  ensure all Team Members are performing their job responsibilities and meeting expectations.

The Shift Leader supervises fellow coworkers while they work, monitor their performance, ensure they comply with company and  safety policies, and delegate tasks appropriately.

In addition, they :

• Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
• Communicate to their immediate supervisor when additional training guidance and practice is needed
• Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
• Organize shift schedules for Team Members and monitor attendance, tardiness and time off
• Assign duties to specific employees based on role and skills
• Understand how each job responsibility impacts guests, employees, and overall restaurant operations
• Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including  answering questions
• Ensure Team Members work together with their co-workers to prepare items on the Dave’s Hot Chicken menu while  following cooking instructions, safety procedures, and sanitary requirements
• Use specific kitchen machinery / equipment such as ice cream dispensers, fryers, warmers, etc.
• Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,  washing / sanitizing / disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
• Are performance-oriented and performance driven; understand performance expectations and are aware of performance  results
• Provide direction / supervision / feedback for Team Members to maintain levels of high productivity and team morale
• Communicate Team Member work performance to the restaurant management team and appropriately address  performance issues
• Train new and current team members on tasks
• Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
• Abide and enforce to the rules and direction given by the restaurant management team

The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively  during their shift.

In addition, they :