Senior Information Technology Specialist - Microcomputer Support

Position Summary

This is the lead position in this class. Incumbents may function as team leaders and / or technical specialists. This position is distinguished from Information Technology Specialist levels I and II by the amount of responsibility, leadership and discretion exercised, expertise demonstrated, and complexity and scope of work performed.

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Typical Duties

Determines requirements, installs, configures and maintains desktop operating systems, virtual environments, and application software and hardware in an organization-wide, networked environment. Assists end users with hardware and software applications and / or network usage problems and provides problem resolution; troubleshoots and repairs microcomputers by replacing components and rebuilding and upgrading with new and / or used components; and troubleshoots system problems to provide continued operation through permanent solutions or ways to work around the problems. Serves as technical advisor to college and District staff; assists staff with the planning for new systems or system upgrades; works with college and District Office technicians, specialists, and analysts to maintain college and District-wide systems integrity; and determines necessity and extent of software and hardware upgrades for student use, college staff, administrators, and / or faculty. Develops specifications, descriptions, and operating instructions; performs system analysis on projects of moderate scope; and resolves network connectivity problems on local area network. Manages active directory objects, network shares and network services. Performs first-level problem resolution as assigned by help desk; ensures microcomputers and servers are in compliance with licenses and copyright laws; and researches new technology, evaluates feasibility, and provides draft requisitions for computers and computer related materials. Maintains a depot of spare components for microcomputer repair; surpluses microcomputers and related components; mentors and oversees the work of student assistants and junior technicians; and updates and maintains industry knowledge as related to job functions. Performs related duties as required.

Acts as a focal point for requests, problems, and issues affecting the unit; assigns and monitors staff assignments and special projects; and serves as technical advisor to college and / or District staff. Assists in development of installation and maintenance procedures; assists technical staff in solving system problems; and assigns system resources as needed. Leads and participates in projects; leads the planning of migrations to new / improved hardware and software products; leads the development of procedures, policies, and guidelines for the operation of the unit; and leads the planning, design, and maintenance of complex systems. Provides leadership, direction, and training to Information Technology Specialists and contract employees. Provides technical architectural and modification guidelines. Performs related duties as required.

Minimum Qualifications

EXPERIENCE / EDUCATION : An Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and two years in class of Information Technology Specialist II; OR , an Associate degree in computer science or closely related field (or completion of an equivalent certificate program) and five years experience directly related to job duties; OR , a combination of training and / or experience totaling eight years that is likely to have provided the required level of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

( Experience Requirement : One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement : One year of education is equal to 30 semester units.)

Education must be from an accredited institution.

Application Instructions

Applicants applying to this position are REQUIRED to complete and submit :

• A Los Rios Community College District Application
• Resume or Curriculum Vitae
• Letter of Interest

ADDITIONAL INSTRUCTIONS :

Do not submit additional materials that are not requested.