Talent.com
Associate Director of Student Accounts and Compliance
Associate Director of Student Accounts and ComplianceCreighton University • Omaha, NE, United States
Associate Director of Student Accounts and Compliance

Associate Director of Student Accounts and Compliance

Creighton University • Omaha, NE, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.permanent]
[job_card.job_description]

The Student Financial Services Associate Director Student Accounts and Compliance, plays a key leadership role in ensuring compliance, accuracy, and efficiency across the student billing and student tax reporting functions of the university. This role is responsible for oversight of 1098-T tax form processing, textbook charges, all payments, Military partners, and third-party billing, audit coordination, contract and agreement review, and support for international student withholding tax compliance. The Associate Director works collaboratively with campus partners, including Student Success, Student Life, Public Safety, Parking, and Military Affairs to implement best practices and maintain regulatory compliance.

Key Responsibilities :

Contract & Invoice Management

  • Serve as the final reviewer for contract documents prior to submission to Enrollment Management leadership for approval and processing.
  • Oversee contract management for :

Education Service Agreements (ESAs) across military branches, including Post-9 / 11 and Navy programs.

  • External collection agencies (Educational Computer Systems Inc.(ECSI), Williams & Fudge and internal partners (Recovery Select).
  • Ensure annual compliance and renewal of agreements for military and veteran education benefits.
  • Ensure timely and accurate payment of Barnes & Noble invoices.
  • Review and approve departmental invoices, including those for :

    • External agencies (Educational Computer Systems Inc.(ECSI), Rochester, Collection Agencies).

  • Partner vendors (e.g., Barnes & Noble).
  • Submit and monitor purchase orders and payments using CUBuy Plus.
  • Complete GradGuard tuition validation forms upon claim submission.

    • Audit & Compliance Oversight

  • Manage internal and external audits related to student accounts, revenue processing, record retention, and financial operations.
  • Internal audit responsibilities include :

    • E-Commerce module implementation oversight.

  • Control reviews of revenue processing.
  • Record retention policies.
  • Respond to external auditor requests and ensure complete documentation of student account records.
  • Maintain readiness and compliance with federal, state, and institutional audit requirements.
  • Manage and execute the university's annual Statement of Financial Responsibility process to ensure student compliance.
  • Oversee the technical setup for the annual 1098-T tax form process : rule setup, category updates, and test / official processing.
  • Lead preparation, validation, and distribution of 1098-T tax forms to students and families.
  • Oversee accurate IRS electronic submission of 1098-T forms in compliance with federal guidelines.

    • Collections & Delinquent Accounts

  • Manage Recovery Select and external collection agency processes for delinquent student balances.
  • Coordinate with agencies on settlement offers, media requests, e-sign verifications, and account disputes.
  • Maintain and review final demand documentation and open balance reports.
  • Support collection agency litigation by providing documentation such as payment history, Master Promissory Notes, contact notes, financial agreements, and signed exits.
  • Submit and manage bankruptcy documentation to Educational Computer Systems Inc (ECSI) or Recovery Select; coordinate with Legal to file claims or reinstate loans post-dismissal.
  • Answer Collection Agency questions, review reports, and approve / esign last statement requests.

    • Military Affairs

  • Serve as liaison with the Military & Veteran Affairs Office on tuition discounts and Chapter 33 / Yellow Ribbon program processing.
  • Ensure accurate posting and recordkeeping of military-related tuition payments.

    • Tuition Assessment, Exemptions & Remissions

  • Manage the exemption process across 16 departments and administer special circumstance exemptions as directed.
  • Process program remissions (Honors, COU390, etc. ).
  • Assist in Assessment testing.

    • Loan Management

  • Provide documentation and approvals for litigation support, deferment, disability, and death claims.
  • Submit deferment forms , death certificates, and Total and Permanent Disability (TPD) notices to Educational Computer Systems Inc (ECSI).
  • Approve and sign the Total Permanent Disability loan verification paperwork for assignment.
  • Track and submit judgments and legal documents required for special servicing conditions.
  • Oversee the Alternative Loan certification process.

    • Documentation

  • Coordinate cross-functional documentation for audits, external agencies, and internal reporting.
  • Maintain all documentation for 1098-T tax form setup and all other processes that they oversee.

    • Qualifications :

  • Bachelor's degree in accounting, business, higher education or a related field (Master's preferred).

    • Minimum of 5 years of experience in student financial services or education finance or related fields (including financial, banking, or our financial services industries).

    Knowledge, Skills & Abilities :

  • Experience with audits and compliance reviews.
  • Knowledge of federal and state financial regulations.
  • Knowledge of accounting and accounts receivable principles, methodology, and practices, as well as cash management principles, systems, procedures, and standards.
  • Current knowledge of financial aid regulations, alternative lending, fair credit, and collections laws.
  • An advanced understanding of Banner Student Accounts Receivable, as well as a working knowledge of Banner Financial Aid and Banner Student (Registration), is a basic requirement for this position.
  • Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and other groups, as required.
  • Demonstrated ability to provide outstanding customer service and to navigate challenging situations.
  • Strong organizational, analytical, and problem-solving skills with attention to accuracy and compliance.
  • Ability to handle sensitive and confidential data with discretion and integrity.
  • Ability to establish and maintain positive and effective working relationships with students, college employees, and the public.
    • [job_alerts.create_a_job]

    Director Student And • Omaha, NE, United States

    [internal_linking.related_jobs]
    Director of Automation Mission Critical

    Director of Automation Mission Critical

    Interstates • Omaha, Nebraska, US
    [job_card.full_time]
    Lead the Future of Data Center Automation with Interstates.Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Interstates is...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    $38 / hour | 1.1 LPN - School Setting

    $38 / hour | 1.1 LPN - School Setting

    Amergis • Papillion, NE, United States
    [job_card.full_time]
    The 1 : 1 School LPN / LVN is responsible for identifying andaddressing health concerns in students within the school setting. This roleincludes promoting general wellness, providing health education, a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Audit Associate

    Audit Associate

    Jobot • Omaha, NE, US
    [job_card.permanent]
    Audit Associate Opportunity! $70-80k.This Jobot Job is hosted by : Shane Bennett.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary : $70,000 - $80,000...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Flexible Work From Home - Supplement Your Income

    Flexible Work From Home - Supplement Your Income

    Finance Buzz • Blair, Nebraska, US
    [filters.remote]
    [job_card.temporary]
    We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Are you th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Care Associate

    Remote Customer Care Associate

    TurboTax • Bellevue, Nebraska
    [filters.remote]
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Remote Finance Director - AI Trainer ($50-$60 / hour)

    Data Annotation • Bellevue, Nebraska
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Internal Account Director (Recruitment & Retention)

    Internal Account Director (Recruitment & Retention)

    Syneos Health / inVentiv Health Commercial LLC • Omaha, NE, United States
    [job_card.full_time]
    Internal Account Director (Recruitment & Retention).Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We translate unique cli...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Licensed Therapist Compliance Partner (OT, PT, SLP)

    Licensed Therapist Compliance Partner (OT, PT, SLP)

    Ensign Services • Omaha, NE, United States
    [job_card.full_time]
    Licensed Therapist Compliance Partner (OT, PT, SLP).ESI) Compliance Department is seeking a Therapy Billing Compliance Partner. Must be an Occupational Therapist, Physical Therapist or Speech Therap...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Emerging Professionals Program Associate (STEP)

    Emerging Professionals Program Associate (STEP)

    Sonepar USA • Council Bluffs, IA, United States
    [job_card.full_time]
    At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution.Echo Electric represents over $1.Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Sout...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Restaurant Delivery - Sign Up in Minutes

    Restaurant Delivery - Sign Up in Minutes

    DoorDash • Bellevue, NE, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a var...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Associate Director of Business Analytics

    Associate Director of Business Analytics

    Southern New Hampshire University • Omaha, NE, United States
    [job_card.full_time]
    Southern New Hampshire University is a team of innovators.Individuals who believe in progress with purpose.Since 1932, our people-centered strategy has defined us - and helped us grow a team that n...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Director, Account Management

    Director, Account Management

    AmerisourceBergen Corporation (Cencora) • Omaha, NE, United States
    [job_card.full_time]
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Summer Leadership Program (Omaha)

    Summer Leadership Program (Omaha)

    Eide Bailly • Omaha, NE, United States
    [job_card.full_time]
    Join us May 27-28, 2026 for Summer Leadership Program in Omaha, NE!.Application Deadline : February 27, 2026.Interview Dates : February 2-27, 2026. About Summer Leadership Program.The Summer Leadershi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr Director Rebate Invoice and Audit - Synergie Medication Collective

    Sr Director Rebate Invoice and Audit - Synergie Medication Collective

    Blue Cross Blue Shield Association • Omaha, NE, United States
    [job_card.full_time]
    The hiring range for this role is : .This is the lowest to highest salary we.A candidate's position within the.Note : No amount of pay is considered to be wages or compensation until such amount is ea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Compensated Focus Group Participants (Hiring Immediately)

    Compensated Focus Group Participants (Hiring Immediately)

    Maxion Research • Papillion, Nebraska, US
    [job_card.part_time]
    Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Staff / General Accountants - AI Trainer ($75-$100 per hour)

    Remote Staff / General Accountants - AI Trainer ($75-$100 per hour)

    Mercor • Bellevue, Nebraska, US
    [filters.remote]
    [job_card.temporary]
    Role Overview • • Mercor is partnering with a financial services firm to support a series of core accounting operations projects. We are looking for experienced accounting professionals to assist with...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Portfolio Manager (Bilingual & Remote)

    Associate Portfolio Manager (Bilingual & Remote)

    Cengage Group • Omaha, NE, United States
    [filters.remote]
    [job_card.full_time]
    We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.We are bonded by our sha...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border Protection • Blair, Nebraska, US
    [job_card.full_time] +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...[show_more]
    [last_updated.last_updated_30] • [promoted]