Talent.com
Head of Account Management
Head of Account ManagementPollyEx, Inc. • Dallas, TX, United States
Head of Account Management

Head of Account Management

PollyEx, Inc. • Dallas, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Who You Are :

You are a strategic, outcomes oriented leader who excels at driving account growth and cultivating exceptional customer relationships. As a true player coach, you lead from the front, balancing hands‑on ownership of key accounts with the ability to mentor, elevate, and inspire a high performing team. You thrive in fast paced, high growth environments and know how to build structure where it doesn’t yet exist. You bring a strong SaaS background, a customer centric mindset, and a passion for creating scalable, repeatable processes that deliver measurable value. You are energized by the opportunity to help shape the future of mortgage technology and build a best in class Account Management function.

Does this sound like you? If so, apply today & let’s start the conversation!

What You’ll Do :

  • Lead and coach Polly’s Account Management function, serving as both a hands‑on account owner and player / coach to one direct report. You’ll set the standard for excellence in commercial relationship management while actively managing a portfolio of key accounts.
  • Drive account expansion and commercial growth, identifying and executing on cross‑sell and upsell opportunities in close partnership with the Customer Success team, who lead renewals.
  • Define and operationalize the Account Management charter, establishing clear goals, metrics, and scalable playbooks that balance customer value with business impact.
  • Develop and execute strategic account plans to strengthen executive alignment, expand product adoption, and position Polly as a long‑term strategic partner.
  • Cultivate deep, multi‑threaded relationships across customer organizations, ensuring Polly is seen as a trusted advisor and embedded in clients’ strategic initiatives.
  • Collaborate cross‑functionally with Customer Success, Product, and Revenue Operations to deliver a cohesive customer experience and align on growth opportunities.
  • Continuously improve systems, processes, and insights to increase visibility, efficiency, and effectiveness of commercial account management activities.

What You Have :

  • 8+ years of experience in Account Management, Customer Success, or Revenue‑focused roles within a SaaS or technology company, with proven success owning and growing complex customer portfolios.
  • Commercial Acumen : Demonstrated success driving expansion, cross‑sell, and strategic growth within existing customer accounts, in close partnership with Customer Success and Revenue Operations.
  • Scaling Experience : Proven track record of leading account management or customer‑facing teams through major growth phases (e.g., ARR growth from ~$10M → $50M+ → $100M+) while expanding the customer base and deepening account penetration.
  • High‑Growth / Start‑Up Familiarity : Hands‑on operator who thrives in dynamic, high‑growth SaaS environments and can balance strategic thinking with tactical execution.
  • Relationship Builder : Deep experience engaging with senior executives at enterprise customers, developing trusted partnerships that translate into measurable business outcomes.
  • Data‑Driven Operator : Skilled at using data to prioritize opportunities, forecast expansion potential, and evaluate account health; comfortable building reporting rhythms and metrics that drive accountability.
  • Player / Coach Leadership : Demonstrated ability to lead and develop talent while personally managing key accounts; capable of scaling a function and setting the standard for commercial excellence.
  • Systems Thinker : Experience implementing scalable processes, playbooks, and tools to improve efficiency and consistency in account management; familiarity with CRM and revenue systems like Salesforce.

    • Why Join Polly?

  • High Bar of Talent : Polly consistently performs in the top quartile of start‑up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and
  • Disruptive Mission : Mortgage capital markets is historically an under‑innovated space; Polly is committed to changing that. Our purpose‑built platform has reimagined and reinvented the way that our lender customers operate. We are seeking passionate and driven builders who are not interested in accepting the status quo.
  • Individual Impact & Growth : Every day, the Polly team doesn’t just work—they contribute to our overarching mission. Individual impact is highly visible and everyone’s voice matters. You will have exposure to every level of leadership, cross‑functional teams, and impactful projects, giving you a unique opportunity to build and hone your skills.
  • Hybrid Workplace with Innovation at the Core : Here at Polly, we believe in blending flexibility with in‑person collaboration. With a hybrid model, our employees work on

    • #J-18808-Ljbffr

    [job_alerts.create_a_job]

    Head Of Account Management • Dallas, TX, United States

    [internal_linking.similar_jobs]
    Head of Account Management

    Head of Account Management

    PollyEx • Dallas, Texas, United States, 75201
    [job_card.full_time]
    You are a strategic, outcomes oriented leader who excels at driving account growth and cultivating exceptional customer relationships. As a true player coach, you lead from the front, balancing hand...[show_more]
    [last_updated.last_updated_variable_days]
    Head of Residential Investment Management

    Head of Residential Investment Management

    Invesco Real Estate • Dallas, TX, United States
    [job_card.full_time] +1
    About Invesco • •As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctiv...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Sales Processes & CRM

    Head of Sales Processes & CRM

    Intuit • Plano, TX, United States
    [job_card.full_time]
    We are seeking a highly self‑motivated, data‑driven, and detail‑oriented people manager to lead our ‘Seller Experience / CRM’ Center of Excellence. The team identifies and utilizes advanced technologi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Partnerships

    Head of Partnerships

    Wilbur Labs • Dallas, TX, US
    [job_card.full_time]
    VacationRenter is the fastest growing vacation rental search engine.We love traveling, but not how time-consuming and complex it can be to find the right place to stay. We eliminated the need to sea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Sales

    Head of Sales

    native • Dallas, TX, United States
    [job_card.full_time]
    Location : Remote with travel to key markets and HQ visits.At native, we’re building the ecosystem for student events and experiences. Our platform connects brands, Students’ Unions, and students, po...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Sales and Business Development

    Head of Sales and Business Development

    TrueAero • Dallas, TX, US
    [job_card.full_time]
    TrueAero is a global aviation solutions provider specializing inaircraftand engine leasing, asset management, material solutions, and technical services, with a focus onmid-toend-of-life assets.We ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Head of Asset Management

    Head of Asset Management

    Keller Augusta • Dallas, TX, United States
    [job_card.full_time]
    The firm also manages private real estate funds and credit vehicles, enabling it to deploy both equity and debt capital across market cycles. Its platform is active across residential, retail, mixed...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Investor Relations

    Head of Investor Relations

    DataAnnotation • Town of Texas, WI, United States
    [job_card.full_time] +1
    We are looking for a Head of Investor Relations to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quali...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Account Management

    Director, Account Management

    AmerisourceBergen Corporation (Cencora) • Frisco, TX, United States
    [job_card.full_time]
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Global Operations

    Head of Global Operations

    QSIC • Dallas, TX, United States
    [job_card.full_time]
    Join to apply for the Head of Global Operations role at QSIC.QSIC is reinventing in-store audio.We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive grow...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    EVP, Client Partnerships (Agency Head of Account Management)

    EVP, Client Partnerships (Agency Head of Account Management)

    Mod Op • Dallas, TX, United States
    [job_card.full_time]
    Mod Op’s diverse strategic business units.This senior executive will drive consistent, strategic, client-first service delivery across full-service, digital, B2B, and B2C teams.As Mod Op evolves in...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of E&S Energy

    Head of E&S Energy

    AXA Group • Dallas, TX, United States
    [job_card.full_time]
    We invent the new to help the world move forward.Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling o...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of E&S Energy : Underwriting & Growth Leader

    Head of E&S Energy : Underwriting & Growth Leader

    AXA • Dallas, TX, United States
    [job_card.full_time]
    A leading insurance firm in Dallas is looking for a Head Of E&S Energy.This role involves coordinating business activities, leading a team of underwriters, and driving growth by developing new and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Account Management

    Director of Account Management

    SmartLight Analytics • Plano, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Director of Account Management Location : Remote / Hybrid Department : Business Development and Client Relations Reports To : Chief Strategy Officer Job Summary : We are seeking a highly skilled an...[show_more]
    [last_updated.last_updated_30]
    A / R Director

    A / R Director

    Vaco by Highspring • Addison, TX, US
    [job_card.permanent]
    Vaco has partnered with one of our PE-backed clients to look for an Accounts Receivable Director.They are in "growth / acquisition" mode with a ton of accounting projects going on and need someone wi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Investor Relations

    Head of Investor Relations

    Blockchain.com • Town of Texas, WI, United States
    [job_card.full_time]
    As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain.As a crypto industry leader...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Major Gifts

    Head of Major Gifts

    Human Appeal • Dallas, TX, United States
    [job_card.full_time]
    Are you interested in building a career that makes a difference and creates a legacy? Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable d...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Rehabilitation Occupational Therapist

    Travel Rehabilitation Occupational Therapist

    Skyline Med Staff Allied • Ennis, TX, US
    [job_card.full_time]
    Skyline Med Staff Allied is seeking a travel Occupational Therapist for a travel job in Ennis, Texas.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Skyline Med Staff...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]