Database Manager

Job Description

Job Description

Job Title : Manager, Database

Department : Membership

Reports to : Director of Membership

Location : Washington, DC (Hybrid)

Salary Range : $80,000-$90,000

FLSA status : Exempt

Who We Are

Independent Sector (IS) is the nation's membership organization for nonprofits and philanthropy. Our vision is for a charitable sector that is healthy, trusted, and equitable and helps all people in the United States thrive in a vibrant civil society and just democracy. We unite nonprofits and philanthropy to strengthen the charitable sector, identifying structural challenges and mobilizing around policy and practice solutions. Independent Sector aims for a sector where charitable organizations are financially robust; powered by a thriving workforce that reflects the communities they serve; trusted, well-governed, and effective; and informed and active advocates.

Driven by the deep recognition of our impact, our organization is growing to meet the need for our services. At IS, we are seeking passionate individuals with a deep understanding of the social sector and a commitment to strengthening nonprofit institutions that, in turn, strengthen our nation. We deeply value diversity, equity, and inclusion, and we welcome those who bring their whole selves to our work. In this role, you will have a unique opportunity to shape the future of our team and our sector. If you are ready to make a meaningful impact, drive transformative change, and lead with purpose and passion, we invite you to join us in advancing this critical mission.

Job Summary

The Database Manager is primarily responsible for facilitating and coordinating the Association Management System (AMS) : Salesforce. The incumbent manages the development, maintenance, and optimization of IS's data infrastructure through CRM integrations, SQL database administration, and reporting solutions across the organization. The Database Manager deploys strong CRM administrator and trainer and project management skills. This role applies technical expertise to ensure data accuracy, accessibility, and performance across systems, enabling efficient operations and informed decision-making. The Manager collaborates with internal teams and external vendors to troubleshoot issues, implement improvements, and maintain secure, reliable data environments.

Essential Job Functions

Database Management

• Maintain Salesforce association management software (AMS) / customer relationship management (CRM) software ensuring data integrity and validity
• Provide resources to staff to ensure that technology and data management procedures are understood and practiced consistently; train staff as needed.
• Research, propose, test, and implement improvements to the AMS / CRM to expand functionality and effectiveness of the database
• Develop and administer fields, views, reports, dashboards, campaigns, triggers, validations and other Salesforce.com objects and functions, including creating custom objects when necessary
• Troubleshoot AMS / CRM performance issues and escalate to vendor as appropriate for resolution
• Configures CRM components including forms, views, and workflows using Dynamics automation tools.

Project Management

Supervisory Responsibilities

None.

Experience and Education :

Qualifications :

Work Environment :

The work environment is a typical office environment. The noise level is usually quiet. Less than 10% of travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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