Communications + Admin Specialist

Communications + Admin Specialist

This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.

Notable press: Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee Food & Wine - Best Cold Brew Coffee Concentrates

Key Role Responsibilities

Outreach:

• Connect with social media influencers and content creators and potential retailers that align with our brand values and target audience.
• Experience/ability to identify influencers is a plus, but not required.
• Foster relationships with influencers and retailers through consistent communication and collaboration.
• Maintain and update outreach records in our CRM system.

Customer Experience & Support:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience.
• Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.
• Generate reports on customer feedback and service metrics to identify trends and improve processes.

Administrative:

Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.