Patient Services Specialist

POSITION SUMMARY:

Under general supervision of the Practice Manager, the Patient Service Specialist will function as a member of the clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. The patient service specialist must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.

POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled

1. High school diploma or GED required.
2. One to three years previous admissions or medical office experience using EMR software preferred.
3. Bilingual (Spanish/English) preferred.

POSITION DUTIES AND RESPONSIBILITIES:

1. Work closely with Providers to assist in delivering world class care to patients.
2. Provide a high level of customer service to all new and existing patients and their families.
3. Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.
4. Ensure all patient information is up to date and registered in EMR systems including demographics.
5. Conduct eligibility checks to ensure insurance and patient information are reflected accurately within EMR systems.
6. Performs outreach to patient groups for patient care and quality measurement/guidelines.
7. Assist with patient scheduling for a variety of procedures along with follow-up appointments.
8. Ensure an accurate collection of payments from each patient including any previous balances or co-pays.
9. Maintain confidentiality of all patient information in accordance with HIPAA/Confidentiality rules and PHI regulations
10. Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic/hospital by following all policies and the Code of Conduct.
11. Performs other duties as assigned