Talent.com
Retail Sales Associate
Retail Sales AssociateAstound Broadband • Rocklin, CA, US
[error_messages.no_longer_accepting]
Retail Sales Associate

Retail Sales Associate

Astound Broadband • Rocklin, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

\n

\n

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

\n

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

\n

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

\n

\n

\n

Where you will work :

\n \n

  • This position will be based in the Rocklin, CA location, with the ability to travel to the Auburn, CA; West Sacramento, CA; and Woodland, CA retail stores as needed.

\n \n

A Day in the Life of the Retail Sales Representative :

\n \n

  • Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers

    • \n

  • Demonstrate Astound's various products and services to inbound customer traffic at the retail center

    • \n

  • Communicate current promotions and offers to all potential customers

    • \n

  • Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs

    • \n

  • Review customer’s current level of service and introduce new services as appropriate

    • \n

  • Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive

    • \n

  • Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property

    • \n

  • Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment

    • \n

  • Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries

    • \n

  • Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding

    • \n

  • Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures

    • \n

  • Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis

    • \n

  • Track sales progress and document productivity on sales forms / reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner

    • \n \n

    What You Bring to the Table :

    \n \n

  • Phone customer support / service related background in call center environment preferred

    • \n

  • Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.  Is positive, pleasant, and respectful

    • \n

  • Bilingual skills preferred

    • \n

  • Friendly, enthusiastic and outgoing demeanor

    • \n

  • Demonstrates a thorough knowledge of cable and data products and services

    • \n

  • Ability to learn and retain new information and concepts quickly

    • \n

  • Demonstrates ability to diagnose and solve problems

    • \n

  • Exhibits the ability to follow direction and possesses the ability to follow through

    • \n

  • Displays proven good judgment and proactive decision-making skills

    • \n

  • Must possess the ability to adapt to change

    • \n

  • Cable Television industry experience preferred

    • \n

  • Telecommunications experience preferred

    • \n \n

    Education and Certifications :

    \n \n

  • High school diploma or equivalent

    • \n \n

    We're Proud to Offer a Comprehensive Benefits Package Including :

    \n \n

  • 401k with employer match

    • \n

  • Insurance options including : medical, dental, vision, life and STD insurance

    • \n

  • Paid Time Off / Vacation : 80 hours per year and increases based on tenure with the organization (
  • PTO / Vacation is specific to our West region and could vary within other geographical regions.)

    • \n

  • Paid Holidays : 7 days per year

    • \n

  • Paid Sick Leave based on state and local ordinance (
  • Sick leave is specific to our West region and could vary within other geographical regions.)

    • \n

  • Tuition reimbursement program

    • \n

  • Employee discount program

    • \n \n

    The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in California for this position, plus opportunities for bonus, benefits and commission, if applicable, is :

    \n \n

  • Retail Representative I - $17.00 - $23.80 per hour

    • \n

  • Retail Representative II - $17.85 - $24.99 per hour

    • \n

  • Retail Representative III - $18.74-$26.24 per hour

    • \n \n \n Our Mission Statement : \n

  • Take care of our customers \n
  • Take care of each other \n
  • Do what we say we are going to do \n
  • Have fun \n

    • \n

    Diverse Workforce / EEO :

    \n

    Astound is proud to be an Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

    \n

    FCO (For San Francisco Candidates Only) :

    \n

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    \n

    CCPA Employee Privacy Policy (For California Candidates Only) : - content / uploads / 2023 / 09 / CCPA -Employee-Privacy-Notice.pdf

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    \nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \nFor further information, please review the Know Your Rights notice from the Department of Labor.

    [job_alerts.create_a_job]

    Retail Sales Associate • Rocklin, CA, US

    [internal_linking.related_jobs]
    Retail Sales Associate, Key Holder

    Retail Sales Associate, Key Holder

    DXL Group • Roseville, CA, United States
    [job_card.full_time]
    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Outlet Sales Associate

    Outlet Sales Associate

    RH • Sacramento, CA, US
    [job_card.full_time]
    RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Associate

    Sales Associate

    Foot Locker • Sacramento, CA, US
    [job_card.full_time]
    Overview : You shop here all the time.So why not work here? As part of a team, your primary focus is to create a warm and friendly shopping environment by providing extreme customer service.You will...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Associate, LOFT Creekside Town Center

    Sales Associate, LOFT Creekside Town Center

    KnitWell Group • Roseville, CA, US
    [job_card.part_time]
    LOFT creates modern, feminine, versatile clothing for women with one common style goal : to look and feel confident wherever the day takes them. We empower women to find their authentic self-expressi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales Associate

    Retail Sales Associate

    Verizon • Sacramento, CA, US
    [job_card.full_time] +1
    Verizon Retail Sales Associate.As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales Associate

    Retail Sales Associate

    Uniqlo • Roseville, CA, US
    [job_card.full_time]
    Reporting to the Store Manager, the Sales Associate is the customer service specialist of the store.They are responsible to exceed customer expectations by listening to customer needs, finding prod...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Seasonal Retail Sales Associate

    Seasonal Retail Sales Associate

    Francesca's • Sacramento, CA, US
    [job_card.temporary]
    Our inclusive brand reflects our people and commitment to the world.We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales Associate

    Retail Sales Associate

    CWI • Roseville, CA, US
    [job_card.full_time] +1
    Camping World is seeking a Retail Sales Associate for our growing team.As a Retail Sales Associate you will be responsible for ensuring that every customer receives the best customer service.Provid...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Sales Associate

    Senior Sales Associate

    Bob's Discount Furniture • Sacramento, CA, United States
    [job_card.full_time]
    Senior Retail Guest Experience Sales Specialist.As a Senior Retail Guest Experience Sales Specialist at Bob's Discount Furniture, you'll bring energy, service, and leadership to our showroom floor....[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Sales Associate

    Retail Sales Associate

    POP MART Americas • Sacramento, CA, US
    [job_card.full_time]
    POP MART, founded in 2010 (SEHK : 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy cultur...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales Associate

    Retail Sales Associate

    Skechers • Elk Grove, CA, US
    [job_card.full_time]
    We offer a casual and creative atmosphere where, for over 30 years, Skechers has been renowned for its lifestyle, performance, accessories, and apparel collections for the whole familycelebrated fo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales Associate FLAGSHIP LOCATION ROSEDALE CENTER All in Avg. 30 (Somali Speaking Preferred)

    Retail Sales Associate FLAGSHIP LOCATION ROSEDALE CENTER All in Avg. 30 (Somali Speaking Preferred)

    Arch Telecom • Roseville, California, USA
    [job_card.full_time] +1
    ROSEDALE CENTER 3LSU - Roseville MN.Were a national Wireless Preferred Retailer with 200 retail storesacross the U.Since 93 weve been providing superior service and quality wireless products featur...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Sales Associate - Part-time

    Retail Sales Associate - Part-time

    Big 5 Sporting Goods • Lincoln, CA, US
    [job_card.part_time]
    Retail Sales Associate - Part-time.Requisition Number : RETAI004076.Location : Lincoln, CA, 741 East Joiner Parkway, Lincoln, CA 95648, USA. Big 5 Sporting Goods is seeking an energetic, sports-minded...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Merchandising Sales Associate

    Merchandising Sales Associate

    Tractor Supply • Sacramento, CA, US
    [job_card.full_time]
    The Field Activity Support Team (FAST) Team Member is responsible for traveling to stores within an assigned district to own and execute "start to finish" variable tasks such as planograms, as well...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales

    Retail Sales

    TradeJobsWorkforce • 95832 Sacramento, CA, US
    [job_card.full_time]
    As an Apparel and Accessories team member, your eye for trend will help our guests discover new looks and bring their definition of style to life with confidence. We're looking for team members who ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PT Sales Associate

    PT Sales Associate

    Lovesac Company • Roseville, California, USA
    [job_card.part_time]
    Roseville Galleria - Roseville CA.We are a young-at-heart fast-growing furniture company dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furni...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Seasonal Sales Associate

    Seasonal Sales Associate

    Tilly's • Sacramento, CA, US
    [job_card.part_time]
    As a Sales Associate, you will be responsible for delivering the Tillys Experience to our Customers.Are you a "people person" who has a talent for making friends with perfect strangers? Do you have...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Sales Associate

    Retail Sales Associate

    Goodwill • Lincoln, CA, USA
    [job_card.full_time]
    Join Goodwill as a Retail Sales Associate and help us provide quality goods to our customers.As an RSA, you will greet customers, handle transactions, and help keep the store clean and organized.Go...[show_more]
    [last_updated.last_updated_30] • [promoted]