Chief of Housing Community Activities - Learning & Development

Chief Of Housing Community Activities - Learning & Development

The New York City Housing Authority (NYCHA) is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. NYCHA employs approximately 12,000 workers who manage the backend and frontline operations of 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments. NYCHA's Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D's mission is to prepare NYCHA employees for the roles they are in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers. L&D is currently seeking a Learning Management Administrator to lead the planning, coordination, and execution of NYCHA's learning programs and services for the NYCHA employee community, with a special emphasis on digital learning initiatives and building community capacity through upskilling. Reporting to the Deputy Director of the Knowledge Management and Training Design Unit, this leadership role oversees course enrollment for all NYCHA employees, the administration of the agency's Learning Management System (LMS), while also maintaining strong partnerships with internal stakeholders, city agencies, and external organizations to support education, wellness, workforce and talent development initiatives across NYCHA communities. This role supervises a team of LMS specialists and combines technical expertise in the LMS management with strong analytical skills to manage learning data and reporting. The Learning Management Administrator provides critical data to support NYCHA training center facility operations, while ensuring training programs are tailored to agency needs. The ideal candidate brings a strategic vision, cross-functional collaboration skills and a deep commitment to public service. Responsibilities include, but are not limited to the following :

• Strategic Leadership & Program Development
• Cross-Agency & Community Coordination
• Data Management & Impact Analysis
• Facility Planning & Improvement

Key Competencies

NOTE : IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE : This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.