Service Team Coordinator

Description:

Responsible for the coordination, and facilitate the implementation of the client’s Person Centered plans.

RESPONSIBILITIES

• Coordinates the development of Person Centered plans and client related meetings

• Tracks client progress and shares on Person Centered Service plan.

• Provides information on alternative choices that affect participation in program or the service plan

• Acts as an advocate for clients

• Generates referrals for appropriate services

• Provides crisis intervention

• Observes clients in their work place

• Provides vocational training as needed

• Maintains client files and ensures files meet organization, CART and funder standards

• Establishes and maintains liaison with EXCEED programs, funding agencies, and client support

team.

• Attends and participates in assigned meetings

• Develops and ensures timely submission of reports on client outcomes and client demographic

information to the Program Manager

• Liaison to support group meetings

• Other related duties as assigned

Requirements:

QUALIFICATIONS & EDUCATION

• 21 years or older
• High school diploma or equivalent (GED)
• Prefers at least two (2) years of college
• Valid Driver’s License with acceptable driving record
• State minimum auto insurance
• CPR and First Aid Certification within 30 days of employment
• Must pass Criminal Background Clearance per California Health & Welfare Code
• English grammar and writing skills sufficient to do documentation and report preparation
• Ability to develop objectives, evaluate physical, academic and psychological needs, and develops rapport with funding and referral sources, staff and all other persons significant in client's welfare.
• May be required to use personal vehicle and transport clients

PHYSICAL ABILITIES

• Dexterity sufficient to do filing, typing and writing while sitting long periods of time, and conducting Support Team meetings.
• Mobility that allows movement to access the community
• Adequate hearing to engage in verbal interaction with clients and others
• The ability to move include walking, standing, pushing, pulling, and occasionally running or participating in physical activities with participants while in clients work place.
• Ability to lift up to 50 pounds, stoop, reach, crouch, crawl, bend, climb, balance and carry.
• Good vision and hearing to relate effectively with clients and community, and interpret non-verbal cues from clients and to point out specific details

MENTAL ABILITIES

• Ability to maintain files with correct and updated information on each client
• Have communication and interpersonal skills to effectively establish rapport and build meaningful relationships with disabled adults, their families, and the community.
• Ability to assist clients in the appeal process within the organization and act as liaison and advocate between direct service staff and the client
• Capable of offering information on alternative choices to modify behavior and enhance problem solving, learn appropriate behaviors and responses to work and social situations in order that clients may receive maximum benefit from their program
• Empathy, patience, and a positive attitude toward supporting disabled adults in overcoming challenges and achieving their goals.
• Ability to remain calm and composed in challenging situations and make sound decisions.
• Strong organizational and time management skills to prioritize multiple tasks and ensure efficient service delivery and timely completion of documentation.
• Awareness and judgement to assure clients safety at all times.
• Ability to assess the program and program needs of the client, and be familiar with the community services.

REPORTING RELATIONSHIP

• Reports to Program Manager or Program Director

POSITION CLASSIFICATION

• Non-Exempt

SCHEDULE

• Variable Schedule: 30-40 hours a week