Bilingual (English / Korean) Customer Service Supervisor

Now Hiring : Bilingual (English / Korean) Customer Service Supervisor!

Lead. Empower. Collaborate. Elevate. CJ Logistics America is looking for a dynamic, bilingual leader ready to make an impact in a fast-paced logistics environment! If you excel at building customer relationships, analyzing data, and guiding high-performing teams, this opportunity is your next big move. Step into a role where your communication skills and operational insight truly matter.

Salary Range : $67,000 to $75,000

Schedule : ALL SHIFTS (1st, 2nd & 3rd)

What You'll Do :

Serve as the go-to point of contact for customer inquiries & escalations

Build strong customer partnerships and support service excellence

Analyze KPIs, performance data, forecasts, and operational trends

Lead, coach, train, and support a growing Customer Service team

Collaborate across Operations, Inventory, and Quality to resolve issues

Drive continuous improvement and champion best practices

Manage exception requests with accuracy and speed

Additional duties as assigned

What You Bring :

Bilingual fluency in English & Korean (required)

Bachelor's degree in business, Supply Chain, or a related field is preferred or equivalent relevant experience

2+ years of supervisory experience in Customer Service or Operations

Strong data analysis and Microsoft Office skills

Excellent communication, leadership, and problem-solving abilities

Experience in logistics, supply chain, or warehousing is a plus

Why Join Us?

You'll be at the heart of customer engagement, operational alignment, and team leadership all while contributing to one of the fastest-growing logistics organizations in the industry.

Important Note : At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization. Applicants must be currently authorized to work in the U.S.

Work Environment :

• Varying temperatures, including but not limited to refrigerated or non-climate-controlled areas
• Loud noise levels, such as machinery, forklifts, and conveyor systems
• Dust, odors, and airborne particles
• Concrete flooring and moving mechanical equipment
• Frequent exposure to powered industrial vehicles and warehouse traffic

The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests.

In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled.

At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization.