Director I, Client Coding IntegrationEnsemble Health Partners • Riverside, CA, US

Director I, Client Coding Integration

Ensemble Health Partners • Riverside, CA, US

[job_card.30_days_ago]

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[job_card.full_time]

[job_card.job_description]

Director Of Client Coding Integration

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose :

Customer Obsession : Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas : Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence : Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity :

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

As the Director of Client Coding Integration at Ensemble, you'll spearhead the development and refinement of our strategic approach to coding operations. You'll play a pivotal role in overseeing client coding service processes, ensuring seamless integration, and optimizing workflows. Your responsibilities include onboarding new clients, enhancing provider clinical documentation practices, and nurturing client relationships. Collaborating closely with senior leadership, you'll contribute to operational planning, uphold service commitments, and implement internal controls. With a keen focus on customer satisfaction, you'll champion Ensemble's reputation as a top-tier service provider, consistently surpassing expectations.

Job Competencies :

Leadership Decision Making : Makes day-to-day leadership decisions by securing and comparing information from multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results.

Coaching & Building Talent : Achieves results through other leaders by empowering them and providing feedback, instruction and development (coaching the coach) to develop their own associates; plans and supports the growth of individual skills and abilities in preparation for their next role (building bench); focuses on retention of high performers.

Delegation : Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement.

Leading Teams : Inspires and sustains team unity and engagement by developing, motivating, and guiding the team to achieve results together through productive relationships and work.

Executive Communication : Clearly and succinctly conveys information and ideas; communicates in a focused and compelling way that captures and holds others' attention (appropriate, impactful, and clear).

Program / Project Management : Demonstrates high accountability and responsibility for projects and programs from inception through completion / implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results.

Essential Job Functions :

Customer Obsession : Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas : Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence : Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

Sets overall coding direction and strategic guidance for client Leadership teams; ensures alignment with organizational goals and objectives and collaborates closely with PRC Coding Operations to proactively identify and resolve complex client issues.

Drives a culture of accountability and transparency by ensuring active engagement of client leadership in coding reporting with physicians and leads high-level discussions with client leadership and physicians to enhance customer satisfaction.

Cultivates and maintains strategic partnerships with client leadership and providers and acts as an escalation liaison between Ensemble PRC Coding Operations and practice management. Fosters strategic working relationships with clients through targeted initiatives and monthly report outs.

Address critical issues, facilitates committee meetings, and provides strategic updates to key internal and external business leaders. Proactively manages significant operational issues within practice operations and coding teams. Ensures teams are addressing coding backlogs, practice backlogs, and quality issues through effective communication and escalation pathways.

Drives innovation and knowledge sharing initiatives within Coding Operations. Identifies and implements process improvements to optimize service delivery and cost-effectiveness. Oversees comprehensive coding training and education programs for physicians and client leadership. Ensures transparency of coding accuracy and opportunities for improvement. And facilitates seamless management of provider coding changes.

Leads the performance review process for all direct and indirect reports, ensuring alignment with organizational objectives and professional development goals. Assists in the development and management of strategy, specific goals, objectives, incentive metrics, budgets, and performance standards. And contributes to the development of strategic direction for Ensemble Coding Operations.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Ensemble Required License / Certification (Ex : CRCR) ONE CERTIFICATION PER FIELD

AAPC's (American Academy of Professional Coders) Certified Professional Coder (CPC) credential

Certified Professional Coder - Hospital (CPC-H)

Certified Outpatient Coder - Hospital (COC)

Or other approved job relevant certification.

Join an award-winning company

Five-time winner of "Best in KLAS" 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :

Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range.

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