Training and Enablement Program Manager

Job Description

Job Description

About Invoca

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capital firms, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team

Revenue Enablement works to ensure every customer-facing team is equipped to perform at a high level - consistently, confidently, and in alignment with Invoca's strategic goals. We deliver role-specific, outcomes-driven enablement that accelerates ramp, improves execution, and supports revenue growth and retention across the full customer lifecycle.

About the Role

The Training & Enablement Program Manager serves as the operational backbone of Invoca's Revenue Enablement function — the internal "operating system" powering scalable learning, process execution, and program delivery across GTM. Reporting to the Director, Revenue Training & Enablement, this role drives the tactical rhythm of enablement — owning the related systems, logistics, and execution layer that keeps 200+ GTM team members trained, informed, and high-performing.

This role bridges strategy and execution, ensuring the enablement engine runs seamlessly : from onboarding orchestration and LMS content operations, to program logistics, communications, and metrics tracking. The ideal candidate thrives on organization, cross-functional collaboration, and building structure that scales —making sure the right things happen at the right time.

You Will Enablement Program Operations

• Operationalize the enablement roadmap — translating strategy into structured workstreams, deliverables, and measurable outcomes.
• Maintain the enablement calendar, including onboarding cycles, certifications, workshops, and recurring GTM programs.
• Own end-to-end logistics for enablement initiatives (e.g., scheduling, communications, stakeholder coordination, reporting).
• Ensure consistent enablement delivery across Sales, Customer Success, Marketing, and Product functions.
• Maintain process documentation for enablement operations — templates, checklists, workflows.

Learning Systems & Content Management

Program Measurement & Insights

Cross-Functional Execution

You Have

Salary, Benefits & Perks :

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include :

DEI Statement

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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