Warranty Agent

Job Description

BE LOYAL! BE REWARDED!

ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?

CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO $1,200 ! ASK YOUR MANAGER FOR DETAILS…

Green Bean Battery, Now a part of LKQ Corporation, is seeking a highly energetic customer-centric individual to join our growing team! If you are looking for a new and challenging opportunity as a customer service warranty representative then check out the details below!

Main job responsibilities:

• Answer a high volume of inbound calls
• Facilitate warranty claims by scheduling, evaluating, and ensuring proper resolution to ensure customer satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Schedule: Monday-Friday 9am-6pm Some Saturdays required

Compensation: $18.00 - $20.00

Requirements

Qualifications:

• Previous experience in the automotive industry and working knowledge of the mechanical operations of vehicles are strongly preferred but not required.
• Proven customer support experience
• Bilingual (Spanish/English) preferred but not required
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of personalities or people
• Ability to multitask, prioritize, and manage time effectively
• Strong Basic PC skills

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts