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Sales Director EMEA
Sales Director EMEAAqua Expeditions • Albemarle, NC, US
Sales Director EMEA

Sales Director EMEA

Aqua Expeditions • Albemarle, NC, US
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  • [job_card.full_time]
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Job Description

Job Description

Salary :

Were hiring : Sales Director EMEA (Based in Europe)

At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals from onboard crew to reservations staff who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you,apply now and be part of our extraordinary voyage!

OUR VISION : To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.

OUR MISSION : Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around

immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.

4 CORE VALUES :

A : We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.

Q : We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.

U : We believe in UNITY, and prioritize effective teamwork.

A : We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.

Sounds great whats the role in a nutshell?

The Director of Sales EMEA represents Aqua Expeditions and its vessels in the EMEA market (Europe, Middle East, Africa). This role is the primary sales lead for all trade bookings in the territory, supported by Inside Sales, Reservations, CRM, Marketing, and Digital Marketing teams.

Relevant Experience & Achievements :

  • Commercial & Strategic Leadership : Senior executive experience in luxury and premium cruise lines, leading sales, marketing, revenue management, and corporate communications.
  • Team Management : Led teams, focusing on performance, customer satisfaction, and loyalty.
  • Sales Results : Achieved significant growth in occupancy, passenger volume, and client retention.
  • Trade Relations : Negotiated and maintained agreements with tour operators, travel agencies, and strategic partners across international markets.
  • Event & Trade Show Participation : Organized and represented brands at trade fairs, product presentations, and training sessions.
  • CRM & Reporting : Managed trade databases, analyzed KPIs, prepared sales reports, and tracked campaign feedback.

Key Responsibilities :

Sales :

  • Develop, negotiate, and maintain relationships with travel trade and tour operators in EMEA.
  • Facilitate entry into tour operator brochure programs and other sales / marketing channels.
  • Meet and exceed sales targets for the assigned region.
  • Help develop and implement yearly sales plans, strategies, and budgets.
  • Ensure proper execution of sales strategy and budget.
  • Conduct product and destination training for clients.
  • Organize and participate in sales calls and trade events.
  • Maintain strong relationships with trade affiliations and memberships.
  • Collaborate with Regional Sales Managers for cross-selling and KPI monitoring.
  • Support Reservations and Expedition Consultants to improve sales conversions.
  • Negotiate and develop charter contract agreements.
  • Sales Support :

  • Manage and update trade database and CRM for the region.
  • Approve commissions and special discounts based on agreements.
  • Monitor competitors and report market actions to marketing.
  • Assist with Fam Trips and agent portal credentials.
  • Handle passenger feedback and Cruise Director reports.
  • Address client concerns and customer service issues.
  • Participate in weekly and monthly calls with Sales and Finance teams.
  • Reporting & Administration :

  • Monitor and analyze sales forecasts and monthly results.
  • Prepare monthly sales reports for the Director of Sales.
  • Keep the Sales Trip Calendar updated with CRM campaigns.
  • Ensure CRM campaigns are updated with feedback and conclusions.
  • Monitor and report sales budget vs. actual.
  • What are we looking for?

  • Strategic Planning
  • Business Development
  • Sales & Marketing Leadership
  • Financial Management
  • Customer Loyalty & Satisfaction
  • Multicultural Team Leadership
  • Languages : Fluent English and French required; Spanish is a plus.
  • Results-oriented and analytical mindset
  • Excellent negotiation and communication skills
  • Preferred Qualifications :

  • Business Administration or Professional in Sales career.
  • 10 years luxury sales experience in the travel industry and extensive international travel.
  • #LI-DNI

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