Technical Support Specialist

Were on a journey to create something new in the creative technology space so if youre interested in supporting the future of creativity come join us! At Celtra we make software for the most innovative brands and creative thinkers in the world. Our team is a collection of uniquely talented individuals with backgrounds ranging from SaaS creative and media agencies ad tech and brand marketing. Were passionate about enabling creativity and building software that makes content creation better faster and more efficient.

Were seeking a Technical Support Specialist to help our clients and internal teams across all facets of using our Creative Automation Platform. The role sits at the intersection of Customer Success Product and Engineering and handles everything from basic product usage questions to advance technical debugging to identifying client-facing product issues as strategic opportunities for product improvement based on customer feedback. Individuals in this role will become expert level users of the Celtra platform and experts on creativity in advertising by providing support on topics such as creative production campaign trafficking analytics and more.

If youre looking to get your foot in the door at an amazing software company where you can learn and grow and where your work will be recognized appreciated and rewarded look no further! Our team members have grown from this entry-level role to everything from regional or global team leads in support to members of our Solutions and Customer Success teams.

Responsibilities

Develop and maintain expert knowledge of the Celtra platform to support clients partners and internal teams in the end to end process of using our software.

Ensure that our platform delivers an excellent user experience from software usage to interactions with support.

Own prioritize troubleshoot and build a response plan for simple to complex inbound customer support issues relating to our platform.

Coordinate support for Celtra creatives with partners across advertising channels (display rich media video native social etc).

Understand client workflows from creative production through delivery and analysis.

Contribute to internal knowledge basis to share your expertise across the organization.

Qualifications

Experience in a SaaS support role or a background in ad operations.

Knowledge of HTML5 CSS3 and Javascript.

Strong communication organization and analytical skills.

Detail-oriented and comfortable working independently.

Have the aptitude and desire to learn new technologies and skills.

Familiarity with Chrome Safari or Firefox web developer tools.

Have the aptitude and desire to learn new technologies and skills.

High level of comfort and experience working with all levels of professionals.

Understanding software development life cycle.

Working experience with Jira.

What brings extra points

Knowledge of SQL.

Familiarity with the advertising landscape including Rich Media Video and Measurement advertising standards operations vendors and products.

Working knowledge of Adobe Suite particularly Photoshop Figma and Sketch.

About Celtra

Celtra helps enterprise advertisers media and agencies design approve and deliver digital creative across the ever-growing number of campaigns markets designs and variants. Celtras Creative Automation & Enablement Software for helps brands move faster than ever while dramatically scaling content production. Companies like adidas TripAdvisor Spotify Unilever NBCU Lululemon and hundreds more partner with Celtra to cut production costs while increasing efficiencies and output in the cloud.

Empowering Creativity through Diversity & Inclusion

Our mission is to empower creativity - and we cannot fulfill our mission without different perspectives. Diversity drives innovation and Celtra is committed to diversity equity inclusion and belonging.

Every employee is empowered at Celtra - no matter your race age religion gender identity sexual orientation physical or mental ability or ethnicity. We hire the best and develop our teams through continuous education and mentorship in a community where everyone can bring their whole selves to work.

Base Salary Range : $65000 - $80000 - dependent on seniority and applicable experience

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 65000 - 80000