Technical Program ManagerVirtualVocations • Henderson, Nevada, United States
Technical Program Manager
VirtualVocations • Henderson, Nevada, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Program Manager, Contact Center Enablement.
Key Responsibilities
Drive process improvements and technology enablement within the contact center environment
Lead complex technical initiatives and ensure alignment with strategic goals to enhance agent performance and customer satisfaction
Establish key performance indicators (KPIs) and analyze performance data to inform decision-making and ongoing improvements
Required Qualifications
Bachelor's degree in Business Administration, Information Technology, or a related field
5+ years of experience in a contact center, telecom, or process improvement role
Proven project management skills with experience leading complex projects
Strong analytical skills to leverage data for strategic decisions
Proficient in MS Office Suite, particularly Excel and PowerPoint
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