Patient Service Representative - Bilingual

About the Job

Qualifications

All required qualifications must be included in the application materials.

Required Qualifications

• A minimum of four (4) years of experience or a combination of experience totaling four (4 years) in the following areas : Business college, office skills training, university level education, and / or clerical experience involving contact with the public.
• Experience in a medical, dental, administrative, social services, or customer service setting
• Must be fluent in English and in one of the following languages : Spanish, Somali, Vietnamese, Hmong, Lao, Dari, or Pashto (oral and written) Please list your language fluency on your resume. Upon hire, you will need to be able to pass a language test for your proficiency in English and the second language.

Preferred Qualifications

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC’s mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others’ styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Pay and Benefits

Pay Range : $23.52 / hr (step 6) - $26.50 / hr (step 12); depending on education / qualifications / experience

Time Appointment : 100% Appointment

Position Type : Civil-Service & Non-Faculty Labor Represented Staff