Technical Account Manager, Direct (Strategic)

Technical Account Manager, Direct (Strategic)

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About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It combines HR, payroll, expenses, benefits, and device management into a single system, allowing you to hire a new employee anywhere in the world and set up payroll, corporate card, computer, benefits, and third‑party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4 B+ from top investors and was named one of America’s best startup employers by Forbes.

About The Role

Rippling is seeking a customer‑obsessed Technical Account Manager (TAM) to join our rapidly scaling Customer Success organization. As an emerging strategic technical advisor for our largest and most complex customers, you will serve as a single point of contact for solving intricate technical challenges, act as a liaison between customers and internal product and engineering teams, and own long‑term relationships to drive rapid resolution of critical customer milestones.

What You Will Do

• Act as a trusted technical and strategic advisor by becoming a subject‑matter expert across Rippling’s entire platform, including regulated fields like payroll, benefits administration, and HR.
• Provide proactive technical consultation by translating complex technical resolutions and RCAs into best‑practice recommendations that help customers optimize workflows and prevent future issues.
• Serve as the primary cross‑functional liaison between each customer and our internal Product, Engineering, and Support teams to drive rapid resolution of critical issues.
• Build long‑term relationships by owning a book of clients and guiding them through key milestones such as open enrollment and year‑end payroll filing.
• Identify and qualify add‑on opportunities and support renewal negotiations in partnership with your Account Manager counterparts.
• Master the Rippling product suite to understand how our offerings work together.
• Work directly with customers to understand their core business needs and advise on the most effective Rippling solutions.

What You Will Need

Bonus Points

Additional Information

Rippling is an equal‑opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on protected characteristics. We provide reasonable accommodations for candidates with disabilities. Rippling highly values in‑office work to foster collaboration; office‑based employees are expected to work in the office at least three days a week (subject to current policy).

This role will receive a competitive salary, benefits, and equity. Salary ranges for US‑based employees are based on location and may vary; see here for specific tiers.

Please note : We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City metropolitan area.

The pay range for this role is :

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service, Information Technology, and Project Management

Industries

Software Development

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