A company is looking for a Customer Advocate in Mountain, Pacific, or Hawaii-Aleutian Time Zones (PST, MST, HST).
Key Responsibilities
Provide exceptional customer support to small businesses and creators through email and social media
Anticipate customer needs and ensure complete resolution of inquiries
Collaborate with cross-functional teams to improve customer experience and support documentation
Required Qualifications
Hands-on experience in customer-facing roles, particularly in SaaS, e-commerce, or tech support
Passion for customer support and helping others succeed
Experience with content creation and active social media presence
Familiarity with support and project management tools and workflows
Understanding of APIs and integrations between different tools and services
Customer Advocate • Vista, California, United States