Operations Manager 5

Job Description

Job Description : \n\nSalary : $18.00 USD to $25.00 USD per hour DISCLOSURE - MULTI-EMPLOYER ROLE : This W-2 hourly Operations Manage 5 position includes responsibilities that span across the following 14 separate but organizations : FOCUS #1 HOLBROCK ESTATES AT 809 N ROSE STREET, LLC FOCUS #2 HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC FOCUS #3 HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC FOCUS #4 HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC FOCUS #5 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC FOCUS #6 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC FOCUS #7 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC FOCUS #8 LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC FOCUS #9 UNITY SHARED LIVING LLC FOCUS #10 ROSE HILL SHARED HOUSING LLC FOCUS #11 BEACON CO-LIVING LLC FOCUS #12 HARBORVIEW COMMONS LLC FOCUS #13 CEDAR GROVE LIVING COLLECTIVE LLC FOCUS #14 OAKSHADE COMMUNITY LIVING LLC You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of each company, with hours, responsibilities, and compliance obligations tracked separately for each. This role is structured as a 40-hour per week position, with time allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies. DISCLOSURES : The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities / tasks may be modified and / or expanded over time. Company will inform the personnel member when changes in the respective job description are made. POSITION TITLE : Operations ManagerDIVISION : Operations ACCOUNTABLE TO : Chief Operations Officer (Chief Executive Officer, in absence of Operations Operations Officer) CLASSIFICATION : This is a full-time, W-2 employee position totaling 40 hours per week, with hours allocated across three affiliated companies as follows : HOLBROCK ESTATES AT 809 N ROSE STREET, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours)HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours)HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours)HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 2140 DRUID HILL AVENUE LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours)LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1114 E 20TH STREET LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours)LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1116 E 20TH STREET LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours)LIGHTHOUSE BEHAVIORAL HEALTH CENTER AT 1723 GWYNNS FALLS PARKWAY LLC : Part-time, W-2 employee 5 hours per week (12.5% of total weekly hours) UNITY SHARED LIVING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)ROSE HILL SHARED HOUSING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)BEACON CO-LIVING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)HARBORVIEW COMMONS LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)CEDAR GROVE LIVING COLLECTIVE LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours)OAKSHADE COMMUNITY LIVING LLC : Part-time, W-2 employee .833 hours per week (2.083% of total weekly hours) While each assignment is classified as part-time under its respective entity, the combined schedule constitutes a full-time position across the organization network. WORK SCHEDULE : Monday - Friday from 8 : 00 AM to 5 : 00 PM. With the exception of the weekly meetings, most hours should not overlap those of the Operations Manager 5. (on-call availability required for after-hours emergencies and manager coverage)Facility operations, staff support, regulatory compliance, and direct oversight of residential services in the absence of the Facility DirectorCOMPENSATION : Compensation for this position ranges from $18.00 to $25.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget. In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes : Paid Time Off (PTO) Family and Medical Leave Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available Supplemental Health and Disability Insurance Options Retirement Savings Plan Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL : Regular travel between program sites within Maryland, Washington, D.C. and Virginia. 50% of the time. No additional compensation for travel. PHYSICAL DEMANDS : Regularly walk, stand or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle. WORKING CONDITIONS : Community-based and facility-based work environmentsHigh interaction with residents, staff, external providers, and emergency personnelMust be available to respond to emergencies, including after-hours coverage when delegated DUTIES AND RESPONSIBILITIES : Conduct a shift change meeting daily with the oncoming Operations SupervisorConduct a shift change meeting daily with the off going Special Police OfficerEnsure all staff for the 24 / 7 coverage sites are on duty as scheduled at the beginning of your shift and take necessary action if notParticipate in finance meeting once weeklyParticipate in registered nurse collaboration meeting once weeklyParticipate in meeting with Chief Operations Officer once weekly to report on facility readiness, facility compliance, assistance needed to perform your dutiesParticipate in daily operation meetings collaborate with maintenance team during these times ALTERNATE TITLE(S) : Compliance Officer (within scope)CORPORATE SUPPORTIVE HOUSING OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES : Overview : The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Supportive Housing Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards. The Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices. Accountability : The Corporate Compliance Officer shall be accountable to the CEO and / or Board of Directors. Duties : The chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results. The Corporate Compliance Officer will : Oversee and monitor the implementation of the Corporate Compliance ProgramConduct corporate compliance risk assessmentsReport regularly to the CEO and / or Board of Directors on compliance program progress and assist with developing improvement plansPeriodically revise and update the Compliance Program as neededReview and evaluate Standards of Conduct StatementsDevelop and implement a Compliance Training Plan for all staffAssist the CEO with internal compliance review and monitoring activitiesInvestigate complaints and coordinate appropriate action plans with affected departmentsDevelop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliationClearly communicate the objectives of the Compliance Program and track accomplishmentsAccess and review records related to compliance monitoring activities and document findingsMaintain a communication log for compliance-related inquiries and reportsCompile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achievedEstablish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)Conduct periodic interviews with internal and external stakeholdersAnalyze program and service utilization patterns for irregularitiesConduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective actionReevaluate previously identified deficiencies to confirm implementation of improvementsPresent written compliance evaluations and reports to the Compliance Committee, CEO, and / or Board of Directors at least annually FOCUS #1 - #4 : CLASSIFICATION : Part-time, W-2 employee 15 hours per week (37.5% of total weekly hours) allocated as follows : HOLBROCK ESTATES AT 809 N ROSE STREET, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC : Part-time, W-2 employee 3.75 hours per week (9.375% of total weekly hours) ALTERNATE TITLE(S) : Assisted Living Manager COMPANIES : HOLBROCK ESTATES AT 809 N ROSE STREET, LLC HOLBROCK ESTATES AT 3021 GARRISON BOULEVARD, LLC HOLBROCK ESTATES AT 1620 DRUID HILL AVENUE, LLC HOLBROCK ESTATES AT 1638 RUXTON AVENUE, LLC COMPANY WEBSITE : https : / / holbrockestates.org COMPANY PHONE NUMBER : (443) 539-8508HUMAN RESOURCES PHONE NUMBER : (443) 539-8508 ext 10HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS : hr@holbrockestates.org DEPARTMENT : Assisted Living Programs ACCOUNTABLE FOR : Ensuring the safe, compliant, and effective day-to-day operations of all HolBrock Estates residential programs and acting as the designated lead SUMMARY OF POSITION RESPONSIBILITIES : The Assisted Living Manager is responsible for the full operational, clinical, and regulatory management of the HolBrock Estates Assisted Living Program. This includes overseeing staffing, resident care, quality improvement, policy implementation, and compliance with all applicable laws and regulationsincluding those outlined in COMAR and Health-General Article, Title 19, Subtitle 19 of the Annotated Code of Maryland. This role requires a hands-on leader who can manage multi-disciplinary teams, support residents with complex needs, and ensure continuous licensure readiness through effective oversight of policies, care plans, and services. SCHEDULED DUTIES AND RESPONSIBILITIES : Be on-site or available on-call at all times to respond to resident, staff, or regulatory needsConduct weekly walk through of each facility ensuring each assisted living facility, assigned staff records and client records meets the standard; coordinate with maintenance, the delegating nurse, the property manager, human resources division, the special police unit and other vetted service providers to bring the facilities to standardOversee all daily operations of the assisted living program, including direct supervision of staff and residentsLead the recruitment, hiring, training, and performance supervision of all assisted living staffEnsure completion of criminal history records checks or criminal background checks for all employees, per state lawDevelop and maintain a staffing plan with specific training on the care and programming for residents with cognitive impairmentDevelop and implement facility policies, services, and resident programs in accordance with COMAR and internal standardsEnforce strict hand hygiene protocols for staff using soap / water or alcohol-based sanitizer before and after all resident contactCoordinate or ensure access to medical and psychosocial services for residents through internal staff or community-based providersOversee the implementation and coordination of resident service plans, including care, transportation, appointments, and supply needsEnsure all clinical orders from the delegating nurse are implemented or appropriately documented when not followedNotify OHCQ if the delegating nurse contract is terminated, including a written explanationNotify residents and their representatives of any : Significant change in conditionAdverse event that may affect their health or servicesUnexpected outcome of careCorrective action taken by the programMaintain full compliance with all recordkeeping, documentation, and audit standards under COMAREnsure readiness for inspections, surveys, and licensing visits at all timesUphold a trauma-informed, person-centered approach in all aspects of care delivery and leadership UNSCHEDULED DUTIES AND RESPONSIBILITIES : Respond to after-hours emergencies involving staffing, resident health concerns, or facility issuesMonitor quality assurance indicators and implement performance improvement plansCollaborate with HR and staffing coordinators to ensure 24 / 7 shift coverageParticipate in facility-based meetings, care team huddles, and interagency coordinationServe as primary liaison with family members, guardians, and healthcare providersEnsure that the physical environment remains safe, clean, and conducive to wellnessIdentify and correct deficiencies cited in audits or incident reviewsSupport interdisciplinary coordination with case managers, nurses, providers, and housing specialistsParticipate in inspections, audits, or licensing reviews with regulatory agenciesRepresent the organization in family meetings, incident debriefings, and partner agency visitsContribute to performance improvement planning, policy updates, and documentation system enhancementsFacilitate staff scheduling, payroll corrections, and disciplinary reporting when delegatedMaintain resident confidentiality and promote trauma-informed, person-centered careCarry out other duties as assigned by executive leadership or program directorsRespond to behavioral escalations, safety concerns, or emergency repairsCoordinate with staffing agencies and HR to ensure 24 / 7 shift coverageEnsure weekly compliance with facility checklist standards, including health, safety, documentation, and cleanlinessParticipate in surveys,