Talent.com
Director of Operations (Springfield)
Director of Operations (Springfield)Peraton • Springfield, VA, US
[error_messages.no_longer_accepting]
Director of Operations (Springfield)

Director of Operations (Springfield)

Peraton • Springfield, VA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
[job_card.job_description]

Operations Director TSA (Enterprise IT Operations & Service Delivery)

Location : Springfield, VA

Clearance Required : U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred)

Position Overview

The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 247 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 24 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems.

The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment.

Key Responsibilities

Enterprise IT Operations Leadership

  • Lead and direct a 247 enterprise operations organization supporting TSAs national mission systems.
  • Provide hands-on leadership for incident, event, and outage management across multiple technology towers.
  • Oversee Tier 24 technical teams to ensure rapid response, escalation handling, and issue resolution.
  • Drive operational excellence through continuous monitoring, proactive problem identification, and service stability initiatives.

Service Delivery & ITSM Excellence

  • Manage Service Desk / Helpdesk workflows, queue performance, ticket prioritization, and escalation processes.
  • Lead bridge calls for outages and major incidents, ensuring accurate real-time coordination and communication.
  • Maintain strong adherence to ITIL / ITSM processes for incident, change, and problem management.
  • Ensure transparency and quality through daily, weekly, and monthly operational reporting.

    • Monitoring, Performance & Operational Readiness

  • Oversee enterprise monitoring tools and dashboards to maintain full awareness of system health, service availability, and performance.
  • Drive SLA / KPI compliance across all operational areas.
  • Ensure systems, teams, and processes are fully prepared for audits, assessments, and operational demands.
  • Develop and maintain continuity, COOP, and disaster recovery plans.

    • Team Leadership & Workforce Development

  • Lead, develop, and mentor a diverse technical workforce, including service desk specialists, systems engineers, network engineers, cybersecurity personnel, and cloud support staff.
  • Foster a culture of accountability, quality, collaboration, and mission focus.
  • Partner with TSA stakeholders and senior federal leadership to ensure alignment of technical capabilities to mission needs.

    • Vendor, Budget & Contract Oversight

  • Manage vendor relationships, contract performance, and SLA adherence.
  • Oversee procurement, asset lifecycle management, and O&M planning.
  • Support budget development, cost analysis, and financial forecasting for enterprise operations.

    • Mission-Focused Execution

  • Support mission-critical system access, identity, and availability requirements across TSA environments.
  • Provide executive-ready briefings, operational updates, and incident summaries.
  • Serve as the senior operations representative to TSA leadership, ensuring alignment of technology operations with DHS / TSA mission priorities.

    • Required Qualifications

  • U.S. Citizenship required; ability to obtain DHS EOD (active Secret or higher strongly preferred).
  • Bachelors degree in IT, Engineering, Cybersecurity, or related field.
  • 10+ years of enterprise IT operations leadership , preferably in federal, DoD, or highly regulated environments.
  • Strong experience leading 247 operations, incident and event management, and multi-tier technical teams.
  • Demonstrated experience with enterprise monitoring tools (e.g., SCOM, SolarWinds, CloudWatch, vROPS).
  • Expertise with ITIL / ITSM processes and service delivery management.
  • Experience managing service desk / helpdesk operations and escalation workflows.
  • Proven ability to communicate effectively at all organizational levels, including executives and government stakeholders.

    • Preferred Qualifications

  • Experience leading multi-site or nationwide O&M operations.
  • Background managing large teams (50+), including mixed vendor / government / contract personnel.
  • Strong understanding of Windows enterprise environments, Active Directory, virtualization, and cloud platforms.
  • Familiarity with RMF, ATO processes, security hardening, and compliance frameworks.
  • Experience with continuity planning, COOP, DR, and enterprise resilience.
  • Experience with budget management, O&M cost forecasting, and vendor contract oversight.

    • What Success Looks Like

  • Stable, predictable, and high-performing TSA enterprise operations.
  • Rapid and accurate event / incident response with strong communication.
  • Improved SLA / KPI performance and operational transparency.
  • High-functioning technical teams with strong collaboration and readiness.
  • Clear, consistent reporting and trusted relationships with TSA leadership.
  • Proactive detection, prevention, and mitigation of issues before they impact mission operations.

    • If interested, please forward me your resume with security clearance and contact information soonest.

    [job_alerts.create_a_job]

    Director Springfield • Springfield, VA, US

    [internal_linking.similar_jobs]
    IT Operations Director

    IT Operations Director

    VirtualVocations • Manassas, Virginia, United States
    [job_card.full_time]
    A company is looking for a Director of IT Operations to lead and scale technology operations in a digital-first healthcare environment. Key Responsibilities Oversee day-to-day IT operations, inclu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Operations

    Director of Operations

    Sunrise Senior Living • Falls Church, VA, US
    [job_card.full_time]
    When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships wi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Operations Leader

    Operations Leader

    Godfrey’s • Falls Church, Virginia, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Reports to : Operations Manager.Our Motto : “Hospitality, Taste & Atmosphere”.The Operations Manager is responsible for managing all MH operations, and responsible for the back-office operations ...[show_more]
    [last_updated.last_updated_30]
    Operations Manager

    Operations Manager

    Rosendin • Sterling, VA, US
    [job_card.full_time]
    Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin.Enjoy a true sense of ownership as you work with a proven industry leader on som...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Construction Operations

    Director of Construction Operations

    J & J Worldwide Services • McLean, VA, US
    [job_card.full_time]
    The Construction Operations Manager is providing to senior-level management insights on progress in General Contracting Business Unit providing construction services to the Federal Government at mi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Operations

    Director of Operations

    Perfect Performance Nova LLC • Vienna, VA, US
    [job_card.full_time]
    Perfect Performance NOVA is the number one sports performance training company focused on athlete development and advocacy in the DMV. We offer the best sports performance training platform to inclu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director Services Delivery (Operations)

    Director Services Delivery (Operations)

    Agil3 Technology Solutions (A3T) • Falls Church, VA, US
    [job_card.full_time]
    Agil3 Technology Solutions (A3T), a fast-growing firm, specializes in IT / Digital Modernization, Cyber Security, NextGen IT, and Emerging Technology services. We provide customer-centric services and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Business Operations Manager (Ashburn)

    Senior Business Operations Manager (Ashburn)

    CyLogic • Ashburn, VA, United States
    [job_card.full_time]
    Excited to share that were opening a key role on our team,.Senior Business Operations Manager.This position sits at the heart of our organization, partnering closely with leadership across sales, f...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Operations - (Residential Multi-Family Property Management)

    Director of Operations - (Residential Multi-Family Property Management)

    Pratum Companies • Annandale, VA, US
    [job_card.full_time]
    Director of Operations - Residential Multi-Family Affordable Housing.The Director of Operations is responsible for managing operations and maximizing financial value of a diverse, multi-site reside...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Preconstruction

    Director of Preconstruction

    Valor Front • Herndon, VA, United States
    [job_card.full_time]
    A Strategic Career Move in Next-Generation Infrastructure.Why This Opportunity Stands Apart.You're not just joining another construction project – you're becoming a key architect of the digital inf...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director of Operations

    Director of Operations

    ICBD • Vienna, VA, US
    [job_card.full_time]
    Director of Operations – ABA Centers of America.We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rap...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Operations Director - Remote, Construction

    Sales Operations Director - Remote, Construction

    BOSTON TRUST WALDEN COMPANY • Gaithersburg, MD, United States
    [filters.remote]
    [job_card.full_time]
    A leading specialty trade installation company in the United States is seeking a Director of Sales Operations.The role requires optimizing the sales operating system, driving standardization across...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Area Director of Business Optimization

    Area Director of Business Optimization

    WM • Manassas, Virginia, USA
    [job_card.full_time]
    Provides business optimization and operations solutions leadership within the assigned operations group(s) and is recognized across the area for broad operations expertise.This Director level role ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Strategic IT Applications Director - Construction Ops

    Strategic IT Applications Director - Construction Ops

    Green Key Resources • McLean, VA, United States
    [job_card.full_time]
    A leading organization in the construction industry is seeking an experienced IT Applications Director to oversee and enhance their core operational application ecosystem.This role includes strateg...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CLOUDHQ - Mechanical Operations Director

    CLOUDHQ - Mechanical Operations Director

    CloudHQ LLC • Ashburn, VA, US
    [job_card.full_time]
    Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs.Clo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Executive Director of Operations

    Executive Director of Operations

    Ofinno • Reston, VA, US
    [job_card.full_time]
    Executive Director of Operations.Ofinno is a leading research and development lab headquartered in Reston, Virginia, specializing in advancing communication and media standards.Our team’s inn...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Director, Revenue Operations

    Director, Revenue Operations

    Seekr • Reston, Virginia, USA
    [job_card.full_time]
    Were looking for a strategic Director.Sales Marketing and Finance around goals processes and KPI reporting.This role ensures that the go-to-market (GTM) organization runs efficiently scales effecti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Applications Director - Construction Operations

    IT Applications Director - Construction Operations

    Clark Construction Group, LLC • McLean, VA, United States
    [job_card.full_time]
    Location : McLean, Virginia (on-site).The IT Applications Director - Construction Operations will lead the strategic and operational management of Clark Construction Group's critical suite of applic...[show_more]
    [last_updated.last_updated_30] • [promoted]