Network Engineer

• Handles outage and maintenance tickets servicing more than 20000 users through onsite and remote troubleshooting assistance for layer 1 – 3 issues, hardware installations of new and upgraded routers, switches, COMSEC/TACLANES, McAfee intrusion prevention systems, Aruba wireless controllers, Riverbed Steelhead WANX’s, device configurations and reconfigurations, and LAN/WAN outage recovery.
• Troubleshooting outages and resolve network related issues.
• Local element for COMSEC – given briefings on troubleshooting TACLANES, Trained to re-key the TACLANES.
• Install and upgrade network devices and components. This includes switches, routers, and network monitoring devices.
• Expected to understand, implement, and follow processes in accordance with current policies and procedures. Performed escalation and additional tasks as directed.
• Investigate, resolve, documente, and reporte the cause and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.

• The ideal candidate will have a passion for excellence and continual improvement, combined with an entrepreneurial spirit, good written and oral communication skills, strong interpersonal skills, innovative thinking in a fast-paced, ever-changing environment. Good customer service and communication is necessary to ensure customer satisfaction and network reliability. A good problem-solving and troubleshooting skills with severs and Cisco devices are a Plus.

• 4 years of IT experience
• Bachelors Degree strongly desired
• Security+ CE required
• CCNA certification is required - can obtain within 3-6 months of starting

• Minimum of a DOD Secret clearance is required to perform in this position.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.