Applications Training Specialist

Job Description

Job Description

The Application Training Specialist will help our communities thrive by ensuring optimal product utilization through end user training and education of products, workflows, and best practices. They serve as a liaison between internal teams and external partners to promote the organizational products, tools, and programs through education initiatives. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values : Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Role and Responsibilities :

• Presents and trains on business applications efficiently and effectively, using best practices
• Supports product implementations through training and education
• Support the development of unique training curriculums, keeping it up to date and contextually relevant
• Support the development of training aids, handbooks, videos and reference documents
• Promotes best practice workflows and identifies barriers to utilization of them
• Performs general administrative duties, such as coordinating registration and invitations, schedule training sessions and scheduling locations
• Prepare training locations ensuring instructors and trainees have the necessary tools for effective training
• Communicate all training programs timely
• Maintains records of training activities including attendance, assessment results and completion of training to monitor for quality results
• Perform basic project planning activities
• Addresses and responds to customer training inquiries via ticketing system
• Meet or exceed departmental KPIs
• Adherence to a training budget including record of expenses
• Represents the organization professionally at all times, supporting the mission, goals and objectives
• Any additional responsibilities not listed above and deemed necessary

Minimum Qualifications and Requirements :

Preferred Experience :