Senior Manager, Internal Audit Change ManagementTD Bank • Mount Laurel, NJ, US
Senior Manager, Internal Audit Change Management
TD Bank • Mount Laurel, NJ, US
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- [job_card.full_time]
[job_card.job_description]Undergraduate degree 10+ years relevant experience Maintain a culture of risk management and control, ensuring compliance with internal policies, external regulations, and industry standards. Identify, mitigate, and report on risk issues, ensuring appropriate escalation and resolution processes are followed. Oversee the monitoring and reporting of change management activities, assessing effectiveness and implementing continuous improvements. Act as a strategic partner to Audit Senior Leadership, providing expert advice and thought leadership on change management. Facilitate key strategic discussions, influence decision-making, and contribute to the overall discipline and strategy for change management across the enterprise. Undergraduate degree required; graduate degree in a related field is considered an asset. Relevant Change Management accreditations, including PROSCI. 5+ years of Internal Audit Professional Practices or audit delivery experience. 10+ years of related experience within large organizations, including experience in project environments. Advanced knowledge of change management principles, industry best practices, project management, organizational practices, and business transformation. Strong understanding of risk management, regulatory standards, and compliance requirements. Proven ability to lead, plan, implement, and evaluate complex change initiatives. Excellent communication, relationship-building, and stakeholder management skills. Proficiency in analytical software tools, data analysis methods, and reporting techniques, including MS Office. Demonstrated ability to exercise sound judgment, prioritize work, and handle confidential information with discretion. Ability to contribute to strategic direction and provide advice to senior leadership. Ability to forecast initiatives and demand to support annual strategic planning. Skill in mentoring, coaching, and performance management. Ability to work collaboratively across teams and functions, both as a leader and as a team member. Strong analytical, organizational, and problem-solving skills. Develops, communicates and implements a holistic strategy for own specific business management function in support of and integrated with the overall business strategy Oversees / leads / manages and plans a work activities that may require alignment across multiple areas Leads the team in the development and / or integrated implementation of policies / processes / procedures / changes across multiple functional areas Leads partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management Acts as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed Ensures an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership. Forecasts programs / initiatives and demand, and coordinate prioritization of the portfolio / initiatives with key stakeholders Provides functional / business level communications to ensure messages to stakeholders and / or employees are consistent, appropriate and aligned to business strategies and executive management direction Ensures team adheres to enterprise frameworks and methodologies related to overall business management activities Leads relationships with corporate and / or control functions to ensure alignment with enterprise and / or regulatory requirements Supports team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank Assesses / identifies key issues and escalate to appropriate levels and relevant stakeholders and business management where required Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite Identifies, mitigates and reports on risk issues per enterprise policy / guidelines and ensures appropriate escalation processes are followed Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control of assets). Works closely with key business leaders to optimize TDBGs resources and leverage TDs operating model to maximize efficiency, effectiveness and scale Leads or contributes to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations May lead relevant governance meetings or committees and related deliverables / outcomes representing the business on governance and control issues Manages oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed Oversees or leads the facilitation and / or implementation of action / remediation plans to address performance / risk / governance issues Collaborate with business leaders, sponsors, and stakeholders to drive successful adoption of change and benefits realization. Provide advice and guidance on leveraging strategic change management principles to support business outcomes. Lead communication and engagement activities to ensure all impacted stakeholders are informed and involved throughout the change lifecycle Lead, coach, and mentor a high-performing team of change management managers, analysts, and specialists. Manage resource allocation, performance management, and talent development to ensure project success and business results. Responsible for management of the overall team(s) providing both leadership and guidance Sets targets and objectives for the team, and deliver results Grows team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered Fosters an environment / culture that encourages productivity
Senior Manager, Audit Change Management
The Senior Manager, Audit Change Management is a strategic leadership role responsible for overseeing and guiding the delivery of change management activities across highly complex initiatives, programs, and projects with significant Internal Audit impact. This role provides thought leadership, develops change strategies and plans, and ensures successful adoption and benefits realization. The Senior Manager leads a team of change management professionals, collaborates with senior business executives, and acts as a subject matter expert to drive the change management roadmap at both the business segment and enterprise levels.
Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to our business. Safeguarding the reputation of TD's good governance depends on us.
We're counted on to provide recommendations to enhance operational performance, at every single level to foster meaningful process improvements and ensure adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner and help keep our daily operations running smoothly for our customers.
Depth & Scope :
- Oversees and leads a large and / or highly complex, and diverse business management function for an area of significant risk, complexity or scope
- Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
- Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and / or deliverables / frameworks / short to long term goals etc.)
- Sets operational team direction and collaborate with others to execute on common goals
- Focus on longer-range planning for functional area (e.g. 12 months or greater)
- Lead the design, implementation, and continuous evolution of change management strategies and plans for strategy and transformation initiatives
- Oversee the development and deployment of change management best practices, methodologies, and tools
- Anticipate emerging trends and risks, recommending large-scale change initiatives as needed
- Ensure alignment of change management activities with Internal Audit strategies, operating models, and organizational goals
Education & Experience :
Risk Management & Compliance :
Strategic Partnership :
Qualifications :
Customer Accountabilities :
Shareholder Accountabilities :
Team Leadership & Development :
Employee / Team Accountabilities :
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