Talent.com
Customer Success Manager
Customer Success ManagerHarris Computer • Provo, UT, US
[error_messages.no_longer_accepting]
Customer Success Manager

Customer Success Manager

Harris Computer • Provo, UT, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Customer Success Manager

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and growth. Acting as a trusted advisor, the CSM works closely with customers to understand their business goals and challenges, ensuring they derive maximum value from the company's products or services. This role involves onboarding new clients, providing ongoing support and guidance, identifying upsell opportunities, and serving as the voice of the customer within the organization.

Customer Support Oversight

  • Handle escalated customer issues and difficult cases that require high-level problem-solving.
  • Develop and implement standardized workflows and processes for customer support to ensure consistency and efficiency.
  • Monitor and improve response times and other customer service metrics to ensure the team meets expectations.

Customer Experience Management

  • Analyze customer feedback (via surveys, NPS, etc.) to identify opportunities for service improvement.
  • Ensure all customer communications are clear, professional, and friendly, maintaining a positive brand image.
  • Create and maintain a knowledge base or FAQs for customers and internal use, providing self-service support options.

    • Process Improvement

  • Implement new tools and technologies that improve the efficiency of the customer service team, such as CRM software, helpdesk systems, or chatbot automation.
  • Create and enforce best practices for customer service interactions and team workflows.

    • Reporting and Analytics

  • Generate reports on key customer service metrics, including response times, customer satisfaction scores, and issue resolution times.
  • Analyze trends in customer support data, identifying areas of concern.

    • Software / Product Expertise

  • Stay updated on software product changes, new features, and bug fixes to provide accurate and current support to customers.
  • Provide advanced troubleshooting assistance for complex technical issues and ensure customers are provided with timely and efficient solutions.

    • Escalation Management

  • Oversee and manage escalations, ensuring they are handled promptly and satisfactorily.
  • Resolve customer complaints in a calm, empathetic, and professional manner, always aiming for a win-win resolution.
  • Monitor high-priority customer cases and ensure they are resolved within an acceptable time frame.

    • Accounts Receivable

  • Monitor Customer Payment Status :

    • Ensure that all customer invoices are paid on time and follow up with customers on any overdue payments.

  • Collaborate with the finance team to track outstanding invoices and maintain up-to-date records of receivables.
  • Invoice Disputes and Resolution :

    • Work with customers to resolve any billing discrepancies or issues that arise with invoices.

    Forecast Understanding

  • Customer Billing Patterns :

    • Provide insights into customer payment behavior (e.g., are customers paying on time, are there seasonal fluctuations?) to support accurate cash flow forecasting.

  • Collaborating on Forecasting :

    • Work with teams to understand revenue forecasts and customer payment trends, ensuring accurate financial planning.

  • Provide feedback on how customer payment patterns may affect overall revenue projections.
  • Ensure that customer payments align with recognized revenue streams (e.g., subscription services, license renewals).

    • Other duties and responsibilities as assigned.

    [job_alerts.create_a_job]

    Customer Manager • Provo, UT, US

    [internal_linking.related_jobs]
    Senior Customer Success Manager

    Senior Customer Success Manager

    Apollo • Provo, UT, US
    [job_card.full_time]
    At Apollo GraphQL, were revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. Our mission is to make applic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms

    Customer Success Manager (Legal AI Solutions) - Global & Large Law Firms

    Thomson Reuters • Provo, UT, US
    [job_card.full_time]
    Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative AI technology. Thomson Reuters acquired a leading AI startup, Casetext, in 2023 and scaled ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Remote FP&A Manager – AI Trainer ($50-$60 / hour)

    Data Annotation • Spanish Fork, Utah
    [filters.remote]
    [job_card.full_time] +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Leader

    Shift Leader

    Fini Utah City • Vineyard, UT, US
    [job_card.full_time]
    A Fini Shift Leader must consistently display a natural warmth and hospitable demeanor.They also need to be able to perform their required tasks under pressure, solve problems on the fly, and ...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Sr. Mid-Market Customer Success Manager

    Sr. Mid-Market Customer Success Manager

    Dental Intelligence • Pleasant Grove, Utah, United States, 84062
    [job_card.full_time]
    We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfi...[show_more]
    [last_updated.last_updated_variable_days]
    Virtual Customer Care Associate

    Virtual Customer Care Associate

    TurboTax • Spanish Fork, Utah
    [job_card.full_time]
    Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel CT Tech - $2477 / Week

    Travel CT Tech - $2477 / Week

    Cynet Health • Payson, UT, US
    [job_card.full_time]
    Cynet Health is seeking an experienced CT Tech for an exciting Travel Allied job in Payson, UT.Shift : 5x8 hr PMs Start Date : ASAP Duration : 13 weeks Pay : $2477 / Week. Ranked #5 Best Travel Nursing ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Success Manager

    Customer Success Manager

    Panoptyc • Provo, UT, US
    [job_card.full_time]
    Location : Remote - United States.At Panoptyc, we're on a mission to revolutionize loss prevention.Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Customer Success Public Sector

    Senior Manager, Customer Success Public Sector

    Qualtrics • Provo, Utah, USA
    [job_card.full_time]
    At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Scaled Customer Success Manager

    Scaled Customer Success Manager

    Informed K12 • Provo, UT, US
    [job_card.full_time]
    Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. In many ways, district-level process...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Occupational Therapist (OT) - $1,125 to $1,247 per week in Holladay, UT

    Travel Occupational Therapist (OT) - $1,125 to $1,247 per week in Holladay, UT

    LRS Healthcare • Holladay, UT, US
    [job_card.full_time]
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Cottonwood Heights, Utah
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager

    Customer Success Manager

    Infiterra • Provo, UT, US
    [job_card.full_time]
    Join Our Mission To Grow And Transform The Subscription Economy.Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription busines...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Success Manager

    Customer Success Manager

    Thomas • Provo, UT, US
    Bij Thomas stellen we ons een wereld voor met grenzeloos menselijk potentieel, waar mensen zichzelf overtreffen door zelfbewustzijn en authentieke verbinding. Al meer dan 40 jaar zijn we pioniers op...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Bakery Associate Team Leader (Assistant Department Manager)

    Bakery Associate Team Leader (Assistant Department Manager)

    Whole Foods Market • Cottonwood Heights, UT, US
    [job_card.full_time]
    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet.That means improving...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Client Success Manager, Great Lakes Region

    Senior Client Success Manager, Great Lakes Region

    PayIt • Provo, UT, US
    [job_card.full_time]
    Senior Client Success Manager, Great Lakes Region.PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer exper...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service / Benefits Advisor (Work from home)

    Customer Service / Benefits Advisor (Work from home)

    Professional Career Solutions • Spanish Fork, Utah
    [filters.remote]
    [job_card.full_time] +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Email Marketing Manager

    Email Marketing Manager

    Softworld Inc • Alpine, UT, US
    [job_card.full_time]
    Job Title : Email Marketing Manager Job Location : Draper Utah 84004 Onsite Requirements : Email marketing experience utilizing Marketo Project management or product management experience with B2B ide...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]