Collections Manager

Collections Manager

Location : Pittsburgh, PA (Hybrid)

Salary : $100,000-$125,000 + Bonus

A well-established professional services firm is seeking a skilled Collections Manager to lead its accounts receivable operations and support strong cash flow management. This role is responsible for overseeing collections, collaborating with internal teams and clients, and driving process improvements in billing follow-up, dispute resolution, and receivables management. The ideal candidate is proactive, analytical, and excels at building trusted relationships across the organization.

Role Overview

The Collections Manager is accountable for managing all aspects of the collections function, ensuring timely follow-up on outstanding invoices, resolving payment issues, and maintaining a healthy accounts receivable pipeline. This position requires collaboration with internal stakeholders and direct client engagement to ensure accurate billing and optimized cash flow.

Key Responsibilities

Oversee the full collections cycle, ensuring invoices are followed up promptly and aging reports remain accurate

Work closely with finance leadership and service teams to resolve billing questions, clarify account details, and support accurate invoicing

Communicate with clients to address payment discrepancies, negotiate arrangements, and maintain professional relationships

Monitor receivable trends and implement strategies for accounts requiring additional attention or escalation

Prepare detailed reports for leadership on aging balances, collection progress, trends, and areas of concern

Recommend write-offs, adjustments, or payment plans in line with account status and company policies

Ensure adherence to internal billing procedures, industry standards, and legal requirements for collections and credit practices

Collaborate with billing, client intake, and finance teams to improve workflows and departmental communication

Supervise daily cash application activities, including reviewing unidentified payments and ensuring accurate postings

Maintain collections systems, troubleshoot issues, and partner with IT to enhance reporting capabilities

Assign tasks and provide guidance to the collections team to ensure clear and professional communication internally and externally

Support audits, month-end close processes, and other reporting needs by supplying accurate receivable data

Preferred Qualifications

Bachelor's degree in Accounting, Finance, Business, or a related field

Minimum of 5 years managing collections or accounts receivable, preferably in a professional services environment

Strong knowledge of billing structures, payment terms, and receivable workflows; experience with alternative fee arrangements or retainers is a plus

Proficiency in Microsoft Office and AR / billing systems (experience with Elite / 3E or ARCS is beneficial but not required)

Excellent verbal and written communication skills, with the ability to navigate sensitive client and internal discussions professionally