Operations Manager

A company is looking for an Operations Manager (Remote) to drive quality and performance across day-to-day operations.

Key Responsibilities

Own SLA and performance tracking across vendors and operational workflows

Analyze quality, performance, and operational data to identify trends and improvement opportunities

Develop data-backed recommendations for operational changes and implement approved improvements

Required Qualifications

4+ years of experience in operations, quality, or business process roles, preferably in SaaS or technology-enabled environments

Experience owning quality and SLA performance, including measurement and corrective action

Strong analytical skills with the ability to work with raw data and reports

Experience acting as an operational escalation point and driving root cause analysis

Proven ability to create and maintain clear SOPs and training materials