Support Coordinator

Job Description

Job Description

Job Title : Support Coordinator

FLSA Classification : Non-Exempt

Department : Residential

Salary : Starting $59,900

Reports to : Residential Directors

Updated : 11.04.2025

Job Summary

The Support Coordinator is integral to enhancing the daily living experience of residents at Hanna Center. This role requires collaboration with Group Home Youth Counselors, House Coordinators, the Director of Residences, Director of Transitional Housing Programs & Alumni Relations, and residents in the NPS and Transitional Housing Programs. The primary objective is to establish a supportive group home environment that promotes socially appropriate behaviors within a therapeutic, growth-oriented atmosphere.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Aware of licensing requirements for compliance.
• Ensure the residential program aligns with the best practices and trauma-informed standards.
• Provide regular updates on climate and work environment, as well as resident atmosphere, to the House Coordinator, Director of Residence, VP of Residential Programs, and Clinical Director.
• Demonstrate positive relationships and establish clear boundaries as a positive adult role model.
• Support staff and residents by implementing treatment approaches such as Restorative Practice, Life Space Interviews, Universal Trauma Training, ACE Study, and trauma-informed workforce policies.
• Attending weekly in-service training courses and apply principles learned in meetings.
• Communicate with Youth Counselors and other Hanna Center personnel as needed to ensure all information is relayed as appropriate.
• Ensure adherence to safety rules and emergency procedures.
• De-escalate crisis situations and employ crisis intervention skills when needed.
• Act as a resource for behavior management concerns among residents.
• Work effectively with all age groups and residential programs.
• Serve as a liaison to CPS, the local sheriff's department or the Sonoma County’s Mobile Support Team (MST) as necessary.
• Understand and implement mandated reporting requirements, including notification to Community Care Licensing (CCL).
• Write and submit Unusual Incident Reports (UIRs) with proficiency.
• Assist in resolving personnel issues that may impact residents or program effectiveness.
• Participate in overnight pager duties.
• Adapt work schedules to cover vacancies as required in all residential programs.
• Assist with Medication Audits
• Ability to drive residents, etc.
• Perform other duties as assigned.

Core Competencies

Qualifications

Additional Requirements

Affirmative Action / EEO Statement

Hanna is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.