Field Support EngineerVDart Inc • Cleveland, OH, United States

Field Support Engineer

VDart Inc • Cleveland, OH, United States

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Field Support Engineer

33587 Walker Rd, Avon Lake, Ohio 44012

8- 10 years

Contract

Job description

Responsibilities

Provide technical assistance installation and repair of hardware software and systems directly at customer locations
Diagnoses and resolving software and hardware incidents including operating systems Windows MAC and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
Installation and configure Windows and MAC Workstations Office and other required business applications
Physically mount servers switches patch panels and other network equipment into server racks often following specific placement guidelines
Conduct regular maintenance to ensure optimal performance of equipment
Test alternative pathways until you resolve an issue
Guiding Walking customers through installing applications and computer peripherals
Customize desktop applications to meet user needs
Communicate effectively with clients to understand their needs explain technical information and provide training on equipment use
Accurately document all service activities including repairs maintenance and customer interactions
Record technical issues and solutions in logs
Help create technical documentation and manuals

Skills

About experience and proven track record as Field Services Engineer

Strong knowledge of computer hardware software and networking systems including the ability to interpret technical schematics

Knowledge on File vault Encryption Decryption

Mobile device management configure outlook teams Microsoft Authenticator etc

Basic knowledge on Office365 services Active Directory and user login methods

Working knowledge of office automation products and computer peripherals like printers and scanners

OS and Application support ticket handling on INC SR

Good to have ticketing tool knowledge SNOW JIRA etc

Primary Skills

Hardware & Software Support

Installation, configuration, and repair of Windows and Mac workstations

Troubleshooting operating systems and application software (Office apps, Outlook, Teams, OneDrive)

Networking & Infrastructure

Mounting servers, switches, patch panels into racks

Basic networking setup and maintenance

Customer Interaction & Documentation

Guiding users through installations and configurations

Creating technical documentation and maintaining service logs

Secondary Skills

Security & Device Management

FileVault encryption / decryption

Mobile Device Management (MDM) for Outlook, Teams, Microsoft Authenticator

Enterprise Tools & Services

Basic Office 365 services, Active Directory, user login methods

Ticket handling for incidents / service requests (INC, SR)

Familiarity with ticketing tools like ServiceNow (SNOW) and JIRA

Peripheral & Automation Knowledge

Printers, scanners, and office automation products

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