Patient Navigator Team Lead, Oncology

Patient Navigator Team Lead

Program hours are 8am-8pm EST, so flexibility required related to scheduled hours. Primary location is Durham, NC, but open to remote options across US.

A leadership role that will oversee a team made up of geographically aligned Patient Navigators (PN). Our Patient Navigators are our front-line customer service roles that provide support for our patients, caregivers, health care professionals and other external vendors. This role will support and lead the PNs as they compliantly manage our consented patients through onboarding, access and certain ongoing phases of the patient journey when prescribed GSK products.

The Patient Navigator Team Lead will manage their team with a focus on providing an excellent patient experience through ongoing coaching and development, clear data-driven performance measurements and ensuring compliance with all GSK policies, SOPs, and BRDs. The PX Lead will work cross functionally with all of Market Access, Access and Reimbursement Field Teams, training / quality, and other vendors and GSK internal stakeholders.

You will be responsible for :

• Leading a regionally aligned team of Patient Navigator's supporting a best-in-class patient experience.
• Overseeing the team to deliver high touch patient support services, while ensuring a high degree of compliance to program BRDs and GSK policies.
• Utilizing data to drive efficiency throughout the patient journey.
• Fostering relationships with field leadership to ensure appropriate and effective collaboration with all field teams.
• Supporting the creation and implementation of new patient centric strategies and tactics.
• Quality managing team to ensure highest level of support given to all stakeholders.
• Developing and maintaining program materials in collaboration with leadership SOPs, work instructions, business rules, etc.
• Facilitating and documenting recurring team meetings with effective organization skills.
• Reporting activities, performance, risks, etc. to leadership.
• Identifying risks and opportunities and supporting driving solutions and best practices.
• Appropriately escalating to Operations Director and / or Senior leadership as needed.
• Supporting the creation and implementation of Patient Services internal controls and processes.

Basic Qualifications :

Preferred Qualifications :

The US annual base salary for new hires in this position ranges from $156,750 to $261,250. The US salary ranges take into account a number of factors including work location within the US market, the candidate's skills, experience, education level and the market rate for the role. In addition, this position offers an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. Available benefits include health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and paid caregiver / parental and medical leave.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas : respiratory, immunology and inflammation; oncology; HIV; and infectious diseases to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.