Services Manager

Full-time

Description

The Services Manager is a critical leadership role responsible for the overall strategic direction efficiency profitability and quality of all technical services delivered by the company. This role oversees the entire field operations and project management life cycle focusing on driving technical productivity fostering a high-performance culture through leadership coaching and optimizing resource utilization and scheduling efficiency.

Requirements

Essential Duties and Responsibilities :

• Directly manage and mentor a team of direct reports including Field Supervisors Technical Trainer(s) Project Manager(s) and others through structured check-ins quarterly conversations mid-year and yearly reviews and clear accountability.
• Coach and develop team to become highly effective operational managers and leaders for their respective teams focusing on accountability conflict resolution and technical mentorship standards.
• Drive a consistent culture of excellence safety and professional development across all field and project teams to ensure high employee engagement and retention.
• Establish monitor and manage key performance indicators (KPIs) for technical teams focusing on tech productivity job profitability first-time fix rates re-do rates and overall service efficiency.
• Work with the internal systems team to regularly verify and update installation time standards for all service types ensuring accurate labor quoting and technician scheduling.
• Collaborate with sales leadership and / or systems designer on the scope of work (SOW) process to ensure projects are sold correctly and have clearly defined requirements for successful installation and execution.
• Stay current on new product assortment and initiatives to ensure new technologies are properly tested documented trained and rolled out efficiently to the installation and service teams.
• Partner with the Technical Trainer to set the company-wide technical training strategy ensuring curriculum aligns with evolving technology quality standards and future business needs.
• Continuously review standardize and implement best practices across all installation and service divisions to reduce waste and improve quality of work.
• Oversee field-level adherence to inventory and warehouse management policies to ensure technicians have the right resources at the right time.
• Ensure the Field Supervisors are equipped with the knowledge and resources to effectively deliver ongoing consistent on-the-job training and technical support to their field technicians.
• Ensure all technical standards training manuals and standard operating procedures (SOPs) are current accurate and consistently enforced.
• Oversee the Project Manager to ensure all projects (residential and commercial) are planned executed and closed out on time within budget and to the highest client satisfaction standards.
• Collaborate closely with the scheduling teams to optimize dispatch logic travel routes resource allocation and job stacking to maximize billable time and minimize overtime across all field service and installation teams.
• Provide regular comprehensive reports to upper management on services performance profitability project status and key operational metrics.
• Identify and develop future leaders within the services team.
• Maintain professional and technical knowledge.
• Regular local travel required along with occasional out of state travel to remote locations
• Perform other duties as assigned

Qualifications and Education Requirements :

Other Preferred Skills / Abilities :

Physical Requirements :

Work Environment :

Benefits :

Salary Description

Starting between $95000 and $120000 per year

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 95000 - 120000