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Community Engagement Manager
Community Engagement ManagerTailored Management • San Francisco, CA, US
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Community Engagement Manager

Community Engagement Manager

Tailored Management • San Francisco, CA, US
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  • [job_card.temporary]
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Job Description

Job Title : Community Engagement Manager

Location : Remote

Duration : 05-month contract (with possible extension)

Start Date : Targeting Jan 2025

Pay Rate : $40.71 / hr. on W2

Benefits : Medical, Dental, Vision.

Job Description : Responsibilities

Overall

  • Act as the primary bridge between the local Airbnb team and the Canada Host Community, coordinating and prioritizing cross-functional activities that entail community action.
  • Lead Community growth, engagement, and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks, and crafting mitigation plans.
  • Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth

  • Recruit, onboard, and manage new Community Leaders and launch Host Clubs.
  • Grow Host representation in Host Clubs.
  • Test new methods for connecting Hosts across .
  • Community Engagement

  • Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation.
  • Serve as the primary POC and coach for local Community Leaders : advising and coaching them, while also remediating and replacing inactive Leaders.
  • Support global Community Engagement Programming and evolve for local language and needs.
  • Educate Community Leaders on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders.
  • Organize and lead effective Community events, both online and in-person.
  • Community Impact

  • Support the development, execution, and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
  • Develop resources, engaging and high-impact communications, and training materials for cross-functional business partners.
  • Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
  • Influence regional prioritization, process improvement, and program feedback.
  • Develop deep knowledge of assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends, and market dynamics for internal and external partners.
  • Act as a go-to for Community team with regards to local insights and feedback.
  • Requirements

  • 8+ years of experience in Community Management experience in Community events, online engagement, or distributed communities also helpful.
  • Previous experience scaling communities while maintaining high engagement.
  • Strong project management skills with experience leading programs and processes.
  • Ability to approach Community through a strategic business lens and align Community goals with business goals.
  • Entrepreneurial, solution-oriented, growth mindset.
  • Highly autonomous and self-driven.
  • Strong verbal communication and interpersonal skills.
  • Effective cross-functional partner with ability to influence through persuasion, negotiation, and consensus building.
  • Passion for Airbnb, our Hosts, and the mission of the company.
  • #TM2

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