Customer Support, Medical Device Industry

Position Overview

Location : Kearny Mesa

Hours : Mon - Fri 8am - 4 : 30pm

Duration : Temporary to permanent, growing our team!

Pay Rate : $21 - $23 / hr

Ultimate Staffing Services is actively seeking a dedicated individual for the Customer Service position in the medical device industry. This role focuses on supporting patients with resupply orders related to their devices, adjusting orders etc. The role is tailored for someone passionate about delivering exceptional customer support within the medical device industry. This role involves assisting customers via email and phone regarding resupply orders and collaborating with suppliers, physicians, and patients to ensure that all necessary equipment and information are accurately managed and documented.

Responsibilities

• Assist customers by answering emails and phone calls, managing a moderate volume of inquiries.
• Assess patient reviews of equipment to ensure satisfaction and quality service.
• Verify documentation for insurance and prescriptions to guarantee compliance and accuracy.
• Document and report product complaints and compliments to improve customer experience and product quality.
• Maintain and complete daily tasks as assigned by leadership to ensure smooth operations.
• Run regular insurance verifications as needed to support the resupply process.

Requirements

Additional Details

Ultimate Staffing Services is committed to providing a supportive and dynamic work environment for its team members. The ideal candidate will thrive in a collaborative setting and be eager to contribute to the success of the organization and its clients.

If you meet the above requirements and would like more information, please apply today!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.