Rhodes Service Coordinator

Description:

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.

Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.

Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

Benefits of being a part of our Team include:

• Competitive Compensation including Bonus & Profit-Sharing Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)

Role Mission: As a Rhodes Service Coordinator, you will provide essential administrative and coordination support for both the Rhodes Home Service and Landscaping departments. You will serve as the central point of contact for all incoming service and maintenance requests, ensuring each is handled promptly, accurately, and with exceptional professionalism. This entry-level role is vital in scheduling and dispatching resources, maintaining clear communication between departments, and ensuring smooth day-to-day operations. You are part of the broader Property & Services team and play an important role in supporting our organizational purpose to create beautifully engaging communities.

Accountabilities:

Customer & Communication Management:

• Serves as the first point of contact for all incoming service inquiries related to Home Service and Landscaping
• Provides transparent, timely, and professional communication to customers, vendors, and internal teams, ensuring a unified, consistent message
• Accepts and routes phone calls, emails, text messages, and other correspondence to the appropriate parties as efficiently as possible
• Greets and assists customers or visitors who walk into the Tres Lagos Construction Park office, ensuring a positive and professional experience
• Maintains a courteous and solution-focused approach when managing inquiries or complaints

Service Request Coordination:

• Coordinates all incoming service requests, follow-ups, and correspondence between customers, technicians, subcontractors, and department directors
• Ensures requests are logged and tracked accurately in company systems (e.g., PestPac, Mark Systems, or equivalent)
• Upon receiving a service request, promptly schedules the necessary inspection or technician visit and confirms all details with the customer and assigned team members
• Monitors progress of open service requests to ensure timely completion and proper documentation
• Follows up with service and landscaping technicians to ensure they understand and are following their scheduled assignments

Scheduling & Calendar Management:

• Maintains shared calendars for service and landscaping technicians to ensure clear visibility of appointments, workloads, and availability
• Coordinates scheduling changes as needed, communicating updates to all impacted parties
• Works proactively to minimize scheduling conflicts and service delays
• Ensures that appropriate notices, reminders, and alerts are sent to customers and internal teams in a timely manner

Administrative & Documentation Support:

• Maintains meticulous and real-time records of all service-related “touches” in centralized tracking systems
• Ensures all correspondence and scheduling actions are properly logged for accountability and transparency
• Processes invoices, purchase orders, and vendor documentation for approval, following established Rhodes procedures
• Prepares reports, correspondence, and departmental documentation as requested by the Directors of Home Service and Landscaping
• Support in billing and collections
• Supports general office operations, including data entry, filing, and recordkeeping

Office Management Support:

• Maintains stocked inventory of snacks, beverages, and office supplies at Tres Lagos Construction Park
• Receives, logs, and distributes deliveries to appropriate staff
• Coordinates and oversees light property repairs and maintenance needs
• Ensures common areas remain clean, organized, and functional
• Serves as the on-site point of contact for vendors and maintenance personnel

Collaboration & Continuous Improvement:

• Partners closely with both department Directors and field staff to ensure smooth coordination of resources and information flow
• Suggests process improvements to enhance efficiency, accuracy, and customer satisfaction
• Demonstrates flexibility and teamwork, assisting in cross-departmental needs when requested
• Performs other duties as assigned

Embodies Rhodes Core Values:

• Act with Integrity, No Exceptions
• Honor our Team
• Never Be Satisfied – continuously looks for ways to improve every aspect of our business
• Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
• Community Leadership – we take pride in actively engaging in the communities we serve, making them better for our future

Lives the Values of the Rhodes Team:

• Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
• Is driven by outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes

Supervisory Responsibilities:

None

Qualifications, Knowledge and Skills:

• High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction or Pest Control is preferred but not required
• Applications are welcome from individuals seeking to gain experience in an entry-level role
• Excellent communication skills and ability to ensure customer satisfaction
• Computer skills and ability to adapt to company systems
• Possess time management skills
• Must be highly organized and detail oriented
• Problem solving ability
• Ability to multi-task and remain focused
• Ability to maintain calm in a high stress environment

FLSA Status: Non-exempt

Essential Functions (Mental/Physical/Environmental Requirements):

• Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Report to the Tres Lagos Construction Park daily and adhere to schedule
• Ability to oversee direct reports daily and provide guidance as needed
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to have face to face conversations with customers, co-workers and manager
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Comply with company policies and procedures

Requirements: