End User Support - Level 1 (Lemont)

Title : Level 1 IT Support

Location : Onsite in Lemont, Illinois

Type : contract

Pay Rate : $20 / hr

This onsite position focuses on Tier 1 support for user accounts, computer access, and general IT assistance. The right candidate will be personable, responsive, and technically versatile someone who can troubleshoot Windows and macOS issues, manage JAMF enrollments, and keep user access and account provisioning running smoothly. Its a great opportunity to support a high-profile scientific research environment while building enterprise support experience.

Skills / Experience :

• 2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support
• Bachelors degree in Computer Science, Information Technology, or related field
• Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders
• Strong verbal and written communication skills
• Strong testing and troubleshooting skills to identify process bottlenecks
• Self-starter and a team player
• Hands-on knowledge using ticketing software (eg. ServiceNow)

This position is eligible for Medical, Dental, Vision