System Administrator IOptics 1, Inc. • Bedford, NH, New Hampshire, US
System Administrator I
Optics 1, Inc. • Bedford, NH, New Hampshire, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Bachelor’s degree, Associate degree, or technical diploma in Computer Science, Information Systems, Database Analyst or related field, and / or equivalent work experience Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.) Up to 2 years of experience as a Help Desk Technician or Systems\Network Administrator with hands-on experience supporting end-users Prior experience with server, desktop, and printer hardware. Proficiency in MS O365 Help Desk management \ ticketing systems Solid verbal and written communication skills Demonstrated ability to work in a team environment Excellent customer service skills This position may have requirements for occasional after-hours and weekend support Requires U.S. Citizenship Experience configuring digital phones systems, security access controls, badging Familiarity with ITIL frameworks and their application in incident, problem, and change management processes to ensure efficient IT service delivery. Experience Apple devices and MDM systems Experience with desktop imaging software Experience running and terminating network cable Experience troubleshooting conference room AV equipment Experience working in an ITAR environment and a DoD cleared facility is a plus Experience with Microsoft Entra and Windows Active Directory
POSITION PROFILE :
The Systems Administrator is primarily responsible for assisting with end-user support requests, participating in installing new software / hardware, ensuring compatibility of installed software / hardware, and addressing the day-to-day maintenance of the network equipment located at our corporate office, satellite facilities and remote workforce. You will also be responsible for computer imaging, troubleshooting server / desktop software / hardware problems, and identifying, implementing and documenting system fixes.
RESPONSIBILITIES :
- Primary provider of end-user technical support in a Windows 11 environment for all line-of-business applications.
- Perform on\off-boarding of new employees (laptop, phone, desk, badging, etc.)
- Providing limited server hardware and software support.
- Limited support of network infrastructure hardware, i.e., switches, routers, wireless access points, printers, etc.
- Provide support with any IT related projects as needed.
- Assist with creating standard processes, plan effectively to complete tasks on schedule, and clearly document results.
WHAT YOU’LL NEED TO BE SUCCESSFUL :
IDEALLY, YOU’LL ALSO HAVE :
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System Administrator • Bedford, NH, New Hampshire, US
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