ServiceNow Implementation SpecialistGravity IT Resources

Job Title : ServiceNow Implementation Specialist

Location : Remote

Job Type : Direct Hire

Position Overview : As an Implementation Specialist, you will develop solutions for new and existing customers, provide Level 2 support to our operations team, and manage regression testing for releases.

Key Responsibilities :

• Work closely with the Solution Architect to understand project scope and deliverables.
• Implement complex solutions using our client’s form designer, creating entities, scripts, business rules, UI Actions, email notifications, reports, and other components.
• Document all requirements and pertinent implementation information, including code, form designs, and custom scripts. Participate in post-mortems and assist in creating case studies.
• Provide Level 2 support and mentoring to the Operations Team.
• Manage and execute comprehensive regression testing prior to software releases.
• Identify and report bugs.
• Clarify and improve product documentation.
• Create technical knowledge articles for new capabilities and technical requirements.
• Document new feature requests with clear descriptions, specific use cases, and acceptance criteria.

Qualifications :

Preferred Qualifications