Warehouse Supervisor (Bilingual Mandarin)

Location : San Antonio, TX

Employment Type : Fulltime

Salary : $60,000 to 75,000

Hours : 5 : 00am to 2 : 00pm (might need to work overtime or during the weekends)

• Business-level proficiency in Mandarin is required for this role due to the nature of the position, which involves frequent direct communication with Mandarin-speaking customers / clients. This language skill is essential to effectively understand their needs, address inquiries, and provide support.

Key Responsibilities :

Supervise and manage operations of delivery service providers (DSPs) and sorting centers’ general labors, ensuring adherence to company standards and performance metrics.

Implement and enforce OSHA safety protocols, including routine safety drills and compliance checks.

Maintain accurate documentation of warehouse activities and generate regular performance and compliance reports.

Develop, implement, and monitor quality assurance procedures.

Analyze performance data and drive continuous improvement across all operational areas.

Oversee warehouse operations, ensuring consistency, accuracy, and alignment with service standards.

Coordinate cross-border logistics between warehouse to warehouse to ensure timely and efficient deliveries.

Conduct daily control meetings and team performance evaluations.

Recruit, onboard, and manage relationships with qualified DSPs.

Design and implement training programs to enhance service quality and operational performance.

Supervise regional fleet operations, including task assignments, cost efficiency, and vehicle utilization.

Supervise in-house and outsourced vehicle resources, ensuring optimal deployment.

Continuously optimize collection models, logistics processes, and resource planning.

Coordinate across internal departments and external partners for operations

Qualifications :

Bachelor’s degree or equivalent

At least 1 year experience in last-mile or 3PL warehousing and logistics related preferred but not required.

Strong leadership, analytical, and decision-making skills.

Able to perform under pressure in fast-paced environments.

Benefits :

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K

Medical insurance, Dental and Vision Insurance, STD / LTD