BDC Representative Bilingual

Overview : The Service DepartmentBDC (Business Development Center) Representative plays a key role in delivering exceptional customer service and maintaining efficient communication between customers and the service team. This role is responsible for answering inbound / outbound calls scheduling service appointments following up on repair statuses and assisting Spanish- and English-speaking customers. The ideal candidate is friendly organized customer-focused and able to multitask in a fast-paced dealership environment.

Responsibilities :

• Answer inbound service calls and schedule appointments in the dealership system
• Place outbound calls for service reminders declined services follow-ups and CSI campaigns
• Professionally greet and assist Spanish- and English-speaking customers with service inquiries
• Provide status updates on vehicle repairs and estimated completion times
• Verify customer information and vehicle details and document conversations in CRM / DMS
• Explain maintenance and repair needs with accuracy and clarity
• Assist in coordinating loaner vehicles or transportation needs when applicable
• Support service advisors technicians and management with communication tasks
• Handle customer escalations with professionalism and route to appropriate leader when needed
• Maintain a positive helpful and customer-focused attitude at all times
• Meet performance goals including call volume appointment conversions and CSI targets

Qualifications :

Ilderton Dodge Chrysler Jeep RAM is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity national origin age disability status genetic information protected veteran status or any other characteristic protected by law.

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1